LEADER 00980nam a2200253 i 4500
001 991001463719707536
008 060203s2003    nyua     b    001 0 eng d
020   $a0471237744
035   $ab13376482-39ule_inst
040   $aSet. Economia$bita
082 00$a658.812
100 1 $aSchmitt, Bernd$0601176
245 10$aCustomer experience management :$ba revolutionary approach to connecting with your customers /$cBernd H. Schmitt
260   $aNew York :$bWiley,$cc2003
300   $axiv, 242 p. :$bill. ;$c24 cm
504   $aInclude riferimenti bibliografici e indice  
650  4$aClientela
650  4$aMarketing relazionale
907   $a.b13376482$b20-02-19$c03-02-06
912   $a991001463719707536
945   $aLE025 ECO 658.8 SCH01.02$g1$i2025000130753$lle025$nCatalogato 2019$op$pE29.44$q-$rl$s-  $t0$u4$v14$w4$x0$y.i14213849$z30-03-06
996   $aCustomer experience management$91094362
997   $aUNISALENTO
998   $ale025$b03-02-06$cm$da  $e-$feng$gnyu$h0$i0