LEADER 01018nam a2200253 i 4500
001 991001463589707536
008 060203s2002    enka    b     001 0 eng  
020   $a0273661957
035   $ab13376469-39ule_inst
040   $aSet. Economia$bita
082 04$a658.812
100 1 $aSmith, Shaun$0596546
245 10$aManaging the customer experience :$bturning customers into advocates /$cShaun Smith and Joe Wheeler
260   $aLondon :$bFinancial Times Prentice Hall,$c2002
300   $axvi, 254 p. :$bill. ;$c24 cm
500   $aInclude indice
650  4$aMarketing relazionale
700 1 $aWheeler, Joe$eauthor$4http://id.loc.gov/vocabulary/relators/aut$0596547
907   $a.b13376469$b26-02-19$c03-02-06
912   $a991001463589707536
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996   $aManaging the customer experience$9990053
997   $aUNISALENTO
998   $ale025$b03-02-06$cm$da  $e-$feng$genk$h0$i0