LEADER 01260nam a2200277 i 4500
001 991001446929707536
008 060126s2002    enka          001 0 eng d
020   $a9780750655132
035   $ab1337395x-39ule_inst
040   $aSet. Economia$bita
082 0 $a658.812
100 1 $aHill, Nigel$0784884
245 10$aCustomer satisfaction measurement for ISO 9000:2000 /$cNigel Hill, Bill Self, Greg Roche
260   $aOxford :$bButterworth-Heinemann,$c2002
300   $axii, 148 p. :$bill. ;$c24 cm
500   $aInclude Indice
650  4$aAziende$xRapporti con la clientela
700 1 $aSelf, Bill$eauthor$4http://id.loc.gov/vocabulary/relators/aut$0738160
700 1 $aRoche, Greg$eauthor$4http://id.loc.gov/vocabulary/relators/aut$0738161
907   $a.b1337395x$b12-02-19$c26-01-06
912   $a991001446929707536
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945   $aLE025 ECO 658.8 HIL01.01$g2$i2025000107229$lle025$nCatalogato 2019$o-$pE0.00$q-$rl$s-  $t0$u0$v0$w0$x0$y.i14809825$z24-07-08
996   $aCustomer satisfaction measurement for ISO 9000:2000$91746940
997   $aUNISALENTO
998   $ale025$b26-01-06$cm$da  $e-$feng$genk$h0$i0