LEADER 04064nam 2200625 450 001 9910460683003321 005 20180328121937.0 010 $a1-63157-024-2 035 $a(CKB)3710000000514568 035 $a(OCoLC)939734163 035 $a(CaBNVSL)swl00405850 035 $a(MiAaPQ)EBC4388931 035 $a(EXLCZ)993710000000514568 100 $a20151130d2016 fy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 10$aModeling service systems /$fRalph D. Badinelli 205 $aFirst edition. 210 1$aNew York, New York (222 East 46th Street, New York, NY 10017) :$cBusiness Expert Press,$d2016. 215 $a1 online resource (xi, 162 pages) 225 1 $aService systems and innovations in business and society collection,$x2326-2699 311 $a1-63157-023-4 320 $aIncludes bibliographical references (pages 151-156) and index. 327 $a1. Introduction -- 2. Preliminary concepts of service -- 3. Modeling cocreative systems -- 4. Service ecosystems -- 5. Modeling languages for service systems -- 6. Decision making -- 7. Decision analysis -- References -- Index. 330 3 $aThis book invites the reader on a journey of discovery of service systems. From a Service-Dominant-Logic perspective, such systems are the building blocks of all economic activity, and innovation of new service systems holds the promise of a new industrial revolution. Users navigating websites, customers interacting with intelligent mobile retail applications, patients interpreting advice from health-care professionals and other sources, students interacting with teachers and learning materials, city dwellers invoking smart service applications for transportation routing, and the unlimited variations of smart service systems that will be enabled by the Internet of Things and other technologies provide ample evidence of the need for service innovation. Fundamentally human centered and cocreative, these services must engage actors in personalized journeys directed by their decisions. Hence, understanding the performance of service systems and designing better service systems require an understanding of how actors or their agents make decisions and how service systems should enable and respond to these decisions. Service science is the study of such systems and decisions. This book presents an overview of the foundational constructs of service science and models of cocreative systems, with the aim of enabling the reader to be a service innovator. Consequently, the book's title expresses the purpose of the book in terms of initiating the reader in the action of modeling as opposed serving as a presentation of models for observation. Some readers may possess in-depth knowledge of some aspects of service systems that this text only surveys. That's fine. The value proposition of this book is the opportunity to fill each reader's knowledge gaps and offer a comprehensive, coherent, and introductory overview of service system modeling. 410 0$aService systems and innovations in business and society collection.$x2326-2699 606 $aComputer integrated manufacturing systems 606 $aDecision support systems 606 $aService industries$xManagement 606 $aIndustrial management 606 $aInformation modeling 608 $aElectronic books. 610 $acocreation 610 $adecision model 610 $amodeling 610 $aservice 610 $aservice innovation 610 $asystems 615 0$aComputer integrated manufacturing systems. 615 0$aDecision support systems. 615 0$aService industries$xManagement. 615 0$aIndustrial management. 615 0$aInformation modeling. 676 $a670.285 700 $aBadinelli$b Ralph D.$0927295 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910460683003321 996 $aModeling service systems$92083490 997 $aUNINA LEADER 01357nam a2200361 i 4500 001 991001334659707536 005 20020507191551.0 008 981210s1980 de ||| | fre 020 $a3540097465 035 $ab10833079-39ule_inst 035 $aLE01310672$9ExL 040 $aDip.to Matematica$beng 082 0 $a516.35 084 $aAMS 14J17 084 $aQA3.L28 110 2 $aEcole polytechnique$c$0536768 245 10$aSéminaire sur les singularités des surfaces :$bCentre de mathématiques de l'Ecole polytechnique, Palaiseau 1976-1977 /$cédité par M. Demazure, H. Pinkham et B. Teissier 260 $aBerlin :$bSpringer-Verlag,$c1980 300 $avii, 339 p. ;$c25 cm. 490 0 $aLecture notes in mathematics,$x0075-8434 ;$v777 500 $aIncludes bibliographies 650 4$aPolyhedra$xCongresses 650 4$aSingularities$xCongresses 650 4$aSurfaces$xCongresses 700 1 $aDemazure, Michel 700 1 $aPinkham, Henry 700 1 $aTeissier, Bernard 907 $a.b10833079$b23-02-17$c28-06-02 912 $a991001334659707536 945 $aLE013 14J DEM11 (1980)$g1$i2013000110431$lle013$o-$pE0.00$q-$rl$s- $t0$u0$v0$w0$x0$y.i10942178$z28-06-02 996 $aSéminaire sur les singularités des surfaces$9923500 997 $aUNISALENTO 998 $ale013$b01-01-98$cm$da $e-$ffre$gde $h0$i1