LEADER 01032nam a2200253 i 4500
001 991001163109707536
008 050720s2002    maua     bf   001 0 eng d
020   $a0201730626
035   $ab13329960-39ule_inst
040   $aDip.to Ingegneria dell'Innovazione$beng
082 0 $a658.812$221
100 1 $aDyché, Jill$0543427
245 14$aThe CRM handbook :$ba business guide to customer relationship management /$cJill Dyché
260   $aBoston [etc] :$bAddison Wesley,$cc2002
300   $axxiv, 307 p. :$bill. ;$c24 cm
440  0$aAddison-Wesley information technology series
504   $aIncludes bibliographical references and index
650  4$aCustomer relations$xManagement
907   $a.b13329960$b02-04-14$c20-07-05
912   $a991001163109707536
945   $aLE026 658.812 DYC 01.01 2002$g1$i2026000019765$lle026$nProf. Paiano / Biblioteca$op$pE44.32$q-$rl$s-  $t4$u3$v0$w3$x0$y.i14110465$z20-07-05
996   $aCRM handbook$91105601
997   $aUNISALENTO
998   $ale026$b20-07-05$cm$da  $e-$feng$gmau$h4$i0