LEADER 01184nam a2200313 i 4500
001 991001144779707536
005 20020507184100.0
008 970613s1997    us            ||| | eng  
020   $a1572315822
035   $ab10807056-39ule_inst
035   $aLE01307751$9ExL
040   $aDip.to Matematica$beng
082 0 $a005.15
084   $aAMS 68M05
084   $aCR K.6.0
110 2 $aMicrosoft corporation$0288066
245 10$aMicrosoft sourcebook for the help desk :$btechniques and tools for support organization design and management /$cMicrosoft corporation
250   $a2nd ed
260   $aRedmond, Wa :$bMicrosoft Press,$cc1997
300   $axiii, 477 p. ;$c23 cm + 1 computer laser optical disc (4 3/4 in.)
500   $aIncludes index
650  4$aCustomer services-management
650  4$aInformation technology-management
907   $a.b10807056$b21-09-06$c28-06-02
912   $a991001144779707536
945   $aLE013 68M MIC11 (1997)$g1$i2013000082721$lle013$o-$pE0.00$q-$rl$s-  $t0$u0$v0$w0$x0$y.i10912058$z28-06-02
996   $aMicrosoft sourcebook for the help desk$9925741
997   $aUNISALENTO
998   $ale013$b01-01-97$cm$da  $e-$feng$gus $h0$i1