LEADER 01024nam a22002414i 4500
001 991000769589707536
008 050124s2002    enka     b    001 0 eng  
020   $a0749438983
035   $ab13270163-39ule_inst
040   $aDip.to Ingegneria dell'Innovazione$bita
082 00$a658.812$221
100 1 $aGentle, Michael,$d1957-$0621747
245 14$aThe CRM project management handbook :$bbuilding realistic expectations and managing risk /$cMichael Gentle
260   $aLondon ;$aSterling, VA :$bKogan Page,$c2002
300   $axii, 227 p. :$bill. ;$c24 cm
504   $aIncludes bibliographical references and index
650  0$aCustomer relations$xManagement
907   $a.b13270163$b21-09-06$c24-01-05
912   $a991000769589707536
945   $aLE026 658.812 GEN 01.01 2002$g1$i2026000019697$lle026$nProf. Paiano / Biblioteca$op$pE32.18$q-$rl$s-  $t4$u3$v0$w3$x0$y.i13989832$z24-01-05
996   $aCRM project management handbook$91106637
997   $aUNISALENTO
998   $ale026$b24-01-05$cm$da  $e-$feng$genk$h4$i0