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001 991000581129707536
008 090302s2009    it |||||      00| | ita d
020   $a9788823832206
035   $ab13879273-39ule_inst
040   $aISUFI - Sett. e-Business
100 1 $aValdani, Enrico$07216
245 10$aCliente & service management /$cEnrico Valdani
246 3 $aCliente e service management
260   $aMilano :$bEGEA,$c2009
300   $axii, 358 p. ;$c23 cm
490 1 $aCultura d'impresa
504   $aBibliografia: p. 349-358
650 04$aClientela$xValorizzazione
830  0$aCultura d'impresa (Egea)
907   $a.b13879273$b09-03-22$c08-02-10
912   $a991000581129707536
945   $aLE018$g1$i2018000001208$lle018$op$pE30.00$q-$rn$s-  $t0$u0$v0$w0$x0$y.i15071091$z08-02-10
996   $aCliente & service management$9225627
997   $aUNISALENTO
998   $ale018$b20-11-09$cm$da  $e-$fita$git $h0$i0