LEADER 01227nam a2200277 i 4500 001 991000465249707536 008 091127s2008 enk b 001 0 eng 020 $a9781847202697 (hbk.) 020 $a1847202691 (hbk.) 035 $ab13861372-39ule_inst 040 $aDip.to Studi Giuridici$bita 082 04$a331.118$222 100 1 $aDjellal, Faridah$0472121 245 10$aMeasuring and improving productivity in services :$bissues, strategies and challenges /$cFaridah Djellal, Faiz Gallouj 260 $aCheltenham, UK ;$aNorthampton, MA :$bEdward Elgar$cc2008 300 $axiv, 246 p. ;$c25 cm 440 0$aServices, economy, and innovation 504 $aInclude riferimenti bibliofici (p. 219-232) e indice 650 04$aAziende di servizi$xProduttivita$xMisurazione e pianificazione 700 1 $aGallouj, Faiz$eauthor$4http://id.loc.gov/vocabulary/relators/aut$0621016 907 $a.b13861372$b28-01-14$c27-11-09 912 $a991000465249707536 945 $aLE027 331.11 DJE01.01$g1$i2027000237630$lle027$o-$pE86.00$q-$rl$s- $t0$u1$v1$w1$x0$y.i15091533$z17-03-10 996 $aMeasuring and improving productivity in services$91440486 997 $aUNISALENTO 998 $ale027$b27-11-09$cm$da $e-$feng$genk$h0$i0