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008 040920s1992    it |||||||||||||||||ita  
020   $a8845304914
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035   $aARCHE-115559$9ExL
040   $aSet. Economia$bita$cA.t.i. Arché s.c.r.l. Pandora Sicilia s.r.l.
082 04$a658.812
100 1 $aLash, Linda M.$0107562
245 10$aCustomer service :$bmisurare e valutare la qualità del servizio /$cLinda M. Lash
260   $aMilano :$bETAS libri,$c1992
300   $aXIV, 170 p. ;$c24 cm
440  0$aGestione d'impresa.$pMarketing e vendite
650  4$aVendite$xOrganizzazione
650  4$aClientela
907   $a.b13209358$b02-04-14$c23-09-04
912   $a991000356909707536
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996   $aCustomer service$9417555
997   $aUNISALENTO
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