LEADER 01212nam a22002891i 4500
001 991000305359707536
005 20040807140618.0
008 040920s2000    it                  ita  
035   $ab13202789-39ule_inst
035   $aARCHE-114902$9ExL
040   $aSet. Economia$bita$cA.t.i. Arché s.c.r.l. Pandora Sicilia s.r.l.
082 04$a658
100 1 $aZeithaml , Valarie A$0105265
245 10$aServire qualita /$cValarie A. Zeithaml, A. Parasuraman, Leonard L. Berry
250   $a2. ed
260   $aMilano [etc.] :$bMcGraw-Hill libri Italia,$c2000
300   $aIX, 252 p. ;$c24 cm
650  4$aAziende di servizi$xGestione
700 1 $aBerry, Leonard L
700 1 $aParasuraman, A$eauthor$4http://id.loc.gov/vocabulary/relators/aut$040226
907   $a.b13202789$b30-03-16$c23-09-04
912   $a991000305359707536
945   $aLE025 ECO 658.5 ZEI01.02$g1$i2025000179943$lle025$nC. 1$o-$pE0.00$q-$rl$s-  $t0$u10$v16$w10$x0$y.i13857642$z23-09-04
945   $aLE025 ECO 658.5 ZEI01.02$g2$i2025000252400$lle025$o-$pE0.00$q-$rl$s-  $t0$u2$v41$w2$x0$y.i15021233$z02-11-09
996   $aDelivering quality service$915184
997   $aUNISALENTO
998   $ale025$b23-09-04$cm$da  $e-$fita$git $h0$i1