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200 10$a2020 IEEE World Congress on Services (SERVICES) /$fInstitute of Electrical and Electronics Engineers (IEEE)
210  1$aLos Alamitos, California :$cInstitute of Electrical and Electronics Engineers (IEEE),$d2020.
215   $a1 online resource (xxxi, 297 pages) $cillustrations some color
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517   $a2020 IEEE World Congress on Services 
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