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035   $a(DE-He213)978-3-540-45759-6
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100   $a20121227d2002      u|             0
101 0 $aeng
135   $aurnn|008mamaa
181   $ctxt
182   $cc
183   $acr
200 10$aExperience Management$b[electronic resource] $eFoundations, Development Methodology, and Internet-Based Applications /$fby Ralph Bergmann
205   $a1st ed. 2002.
210  1$aBerlin, Heidelberg :$cSpringer Berlin Heidelberg :$cImprint: Springer,$d2002.
215   $a1 online resource (XXII, 398 p.) 
225 1 $aLecture Notes in Artificial Intelligence ;$v2432
300   $aBibliographic Level Mode of Issuance: Monograph
311   $a3-540-44191-3 
327   $a1. Introduction -- 2. Experience Management -- 3. Representing Experience -- 4. Assessing Experience Utility -- 5. Representing Knowledge for Adaptation -- 6. User Communication -- 7. Experience Retrieval -- 8. Experience Adaptation -- 9. Developing and Maintaining Experience Management Applications -- 10. Experience Management for Electronic Commerce -- 11. Experience Management for Self-Service and Help-Desk Support -- 12. Experience Management for Electronic Design Reuse.
330   $aThis book deals with experience management in the context of real-world applicability and realistic applications. A particular focus is given by the requirements that arise in complex problem solving and by the fact that modern experience management must be implemented as Internet-based applications. Concrete application areas that are discussed in this book are electronic commerce, diagnosis of complex technical equipment, and electronic design reuse. This book explores how experience management can be supported by information technology, especially by techniques that stem from knowledge-based systems, case-based reasoning, machine learning, and process modeling. It surveys different methods in a unified terminology and investigates them with respect to application requirements. Further, the process of application development and maintenance is highlighted, pointing out successful practically proven ways for obtaining and operating experience management applications.
410  0$aLecture Notes in Artificial Intelligence ;$v2432
606   $aArtificial intelligence
606   $aApplication software
606   $aMultimedia information systems
606   $aInformation technology
606   $aBusiness?Data processing
606   $aE-commerce
606   $aArtificial Intelligence$3https://scigraph.springernature.com/ontologies/product-market-codes/I21000
606   $aInformation Systems Applications (incl. Internet)$3https://scigraph.springernature.com/ontologies/product-market-codes/I18040
606   $aMultimedia Information Systems$3https://scigraph.springernature.com/ontologies/product-market-codes/I18059
606   $aComputer Appl. in Administrative Data Processing$3https://scigraph.springernature.com/ontologies/product-market-codes/I2301X
606   $aIT in Business$3https://scigraph.springernature.com/ontologies/product-market-codes/522000
606   $ae-Commerce/e-business$3https://scigraph.springernature.com/ontologies/product-market-codes/I26000
615  0$aArtificial intelligence.
615  0$aApplication software.
615  0$aMultimedia information systems.
615  0$aInformation technology.
615  0$aBusiness?Data processing.
615  0$aE-commerce.
615 14$aArtificial Intelligence.
615 24$aInformation Systems Applications (incl. Internet).
615 24$aMultimedia Information Systems.
615 24$aComputer Appl. in Administrative Data Processing.
615 24$aIT in Business.
615 24$ae-Commerce/e-business.
676   $a658.4/038
700   $aBergmann$b Ralph$4aut$4http://id.loc.gov/vocabulary/relators/aut$0555362
906   $aBOOK
912   $a996466220303316
996   $aExperience management$9983683
997   $aUNISA