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100   $a20121227d2003      u|             0
101 0 $aeng
135   $aurnn|008mamaa
181   $ctxt
182   $cc
183   $acr
200 10$aDesign and Control of Workflow Processes$b[electronic resource] $eBusiness Process Management for the Service Industry /$fby Hajo A. Reijers
205   $a1st ed. 2003.
210  1$aBerlin, Heidelberg :$cSpringer Berlin Heidelberg :$cImprint: Springer,$d2003.
215   $a1 online resource (XII, 328 p.) 
225 1 $aLecture Notes in Computer Science,$x0302-9743 ;$v2617
300   $aBibliographic Level Mode of Issuance: Monograph
311   $a3-540-01186-2 
320   $aIncludes bibliographical references and index.
327   $aWorkflow Modeling -- Workflow Design -- Performance Evaluation of Workflows -- Resource Allocation in Workflows -- Heuristic Workflow Redesign -- System and Practical Experience -- Conclusion.
330   $aThe motivation behind the conception of this monograph was to advance scientific knowledge about the design and control of workflow processes. A workflow pr- ess (or workflow for short) is a specific type of business process, a way of or- nizing work and resources. Workflows are commonly found within large admin- trative organizations such as banks, insurance companies, and governmental agencies. Carrying out the tasks of a workflow in a particular order is required to handle one type of case. Examples of cases are mortgage applications, customer complaints, and claims for unemployment benefits. A workflow used in handling mortgage applications may contain tasks for recording the application, specifying a mortgage proposal, and approving the final policy. The monograph concentrates on four workflow-related issues within the area of Business Process Management; the field of designing and controlling business processes. The first issue is how workflows can be adequately modeled. Workflow mod- ing is an indispensable activity to support any reasoning about workflows. Diff- ent purposes of workflow modeling can be distinguished, such as system ena- ment by Workflow Management Systems, knowledge management, costing, and budgeting. The focus of workflow modeling in this monograph is (a) to support simulation and analysis of workflows and (b) to specify a new workflow design. The main formalism used for the modeling of workflows is the Petri net. Many - isting notions to define several relevant properties have been adopted, such as the workflow net and the soundness notion.
410  0$aLecture Notes in Computer Science,$x0302-9743 ;$v2617
606   $aProduction management
606   $aComputers
606   $aApplication software
606   $aDatabase management
606   $aUser interfaces (Computer systems)
606   $aOperations Management$3https://scigraph.springernature.com/ontologies/product-market-codes/519000
606   $aScience, Humanities and Social Sciences, multidisciplinary$3https://scigraph.springernature.com/ontologies/product-market-codes/A11007
606   $aTheory of Computation$3https://scigraph.springernature.com/ontologies/product-market-codes/I16005
606   $aInformation Systems Applications (incl. Internet)$3https://scigraph.springernature.com/ontologies/product-market-codes/I18040
606   $aDatabase Management$3https://scigraph.springernature.com/ontologies/product-market-codes/I18024
606   $aUser Interfaces and Human Computer Interaction$3https://scigraph.springernature.com/ontologies/product-market-codes/I18067
615  0$aProduction management.
615  0$aComputers.
615  0$aApplication software.
615  0$aDatabase management.
615  0$aUser interfaces (Computer systems).
615 14$aOperations Management.
615 24$aScience, Humanities and Social Sciences, multidisciplinary.
615 24$aTheory of Computation.
615 24$aInformation Systems Applications (incl. Internet).
615 24$aDatabase Management.
615 24$aUser Interfaces and Human Computer Interaction.
676   $a658.5/1
700   $aReijers$b Hajo A$4aut$4http://id.loc.gov/vocabulary/relators/aut$0563053
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a996466114503316
996   $aDesign and control of workflow processes$9945328
997   $aUNISA