LEADER 03294nam 2200589 450 001 996465630403316 005 20230421043306.0 010 $a3-662-21574-8 024 7 $a10.1007/978-3-662-21574-6 035 $a(CKB)1000000000234474 035 $a(SSID)ssj0000327652 035 $a(PQKBManifestationID)11243401 035 $a(PQKBTitleCode)TC0000327652 035 $a(PQKBWorkID)10301746 035 $a(PQKB)11736381 035 $a(DE-He213)978-3-662-21574-6 035 $a(MiAaPQ)EBC5592692 035 $a(MiAaPQ)EBC6595078 035 $a(Au-PeEL)EBL5592692 035 $a(OCoLC)1066189054 035 $a(Au-PeEL)EBL6595078 035 $a(OCoLC)1058923727 035 $a(EXLCZ)991000000000234474 100 $a20220114d1996 uy 0 101 0 $aeng 135 $aurnn#008mamaa 181 $ctxt 182 $cc 183 $acr 200 10$aWorkflow management systems for process organisations /$fThomas Scha?l 205 $a1st ed. 1996. 210 1$aBerlin ;$aHeidelberg :$cSpringer,$d1996. 215 $a1 online resource (XII, 208 p.) 225 1 $aLecture Notes in Computer Science ;$v1096 300 $aBibliographic Level Mode of Issuance: Monograph 311 1 $a3-540-61401-X 320 $aIncludes bibliographical references and index. 330 $aAs the business environment has become more and more turbulent over the past decade, information technology has begun to run into the danger of becoming an impediment rather than a motor of progress. In order to deal with the need for rapid, continuous change, computer science is challenged to develop novel interrelated information and communication technologies, and to align them with the social needs of co-operating user groups, as well as the management requirements of formal organisations. Workflow systems are among the most advertised technologies addressing this trend, but they mean different things to different people. Computer scientists understand workflows as a way to extract control from application programs, thus making them more flexible. Bureaucratic organisations (and most commercial products) perceive them as supporting a linear or branching flow of documents from one workplace to another - the next try after the failure cf office automation. This book takes another perspective, that of the modem customer-driven and groupwork-oriented process organisation. Extending the language-action perspective from the CSCW field, its customer-oriented view of workflows enables novel kinds of business process analysis, and leads to interesting new combinations of information and co-operation technologies. Schal's empirical studies show some of the pitfalls resulting from a naive use of these technologies, and exemplify ways to get around these pitfalls. 410 0$aLecture notes in computer science ;$v1096. 606 $aWorkflow$xManagement 606 $aReengineering (Management) 615 0$aWorkflow$xManagement. 615 0$aReengineering (Management). 676 $a658.51 700 $aScha?l$b Thomas$f1962-$01221028 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a996465630403316 996 $aWorkflow management systems for process organisations$92830952 997 $aUNISA