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005 20200520144314.0
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100   $a20070503d2008      uy             0
101 0 $aeng
135   $aurcn|||||||||
181   $ctxt
182   $cc
183   $acr
200 10$aHow to win friends and influence profits$b[electronic resource] $ethe art of winning more business from your clients /$fDavid Kean and Chris Cowpe
210   $aLondon $cCyan$d2008
215   $a1 online resource (161 p.) 
300   $aBibliographic Level Mode of Issuance: Monograph
311   $a1-905736-19-3 
606   $aCustomer relations
606   $aCustomer loyalty
606   $aConsumer satisfaction
615  0$aCustomer relations.
615  0$aCustomer loyalty.
615  0$aConsumer satisfaction.
676   $a658.812
700   $aKean$b David$0845774
701   $aCowpe$b Chris$0845775
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a996442349803316
996   $aHow to win friends and influence profits$91888174
997   $aUNISA