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181   $ctxt$2rdacontent
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200 10$aManaging service quality
210  1$a[Bedford] :$c[IFS Publications],$d[1990-2014]
210  4$d-©2014
210 21$a[Bradford, England] :$cMCB University Press
210 31$a[Bingley, UK] :$cEmerald Group Publishing Limited
215   $a1 online resource
311   $a0960-4529 
531   $aMANAG. SERV. QUAL
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606   $aCustomer services$xQuality control$vPeriodicals
606   $aService industries$xManagement$vPeriodicals
606   $aService industries$xQuality control$vPeriodicals
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606   $aGestion de la qualité$2eclas
606   $aGestion$2eclas
606   $aSecteur tertiaire$2eclas
606   $aCustomer services$xManagement$2fast$3(OCoLC)fst00885552
606   $aCustomer services$xQuality control$2fast$3(OCoLC)fst00885559
606   $aService industries$xManagement$2fast$3(OCoLC)fst01113442
606   $aService industries$xQuality control$2fast$3(OCoLC)fst01113456
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615  7$aPublications périodiques.
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712 02$aMCB University Press.
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