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327 $aResponding to the Difficult Patron Requires an Attempt to Re-Conceptualize Our ServiceImplications for Staff; Conclusion: Responding to the Difficult Patron; References; The Difficult Patron in the Academic Library: Problem Issues or Problem Patrons?; Introduction; Literature Review; Labeling the Academic Library User; Eliminating Sources of Conflict and Tension Between Faculty and Library Staff; Collection Development and Weeding; Circulation Matters; Reserves; Interlibrary Loan Issues; Reference Desk Issues; Purchasing of Electronic Resources; Course-Related Instruction 327 $aFaculty-Librarian RelationshipStudent-Librarian Working Relationship; Student Needs and Procrastination; Recommendations and Conclusion; References; Personal Safety in Library Buildings: Levels, Problems, and Solutions; The Problem: The Public Building as a (Potentially) Dangerous Place; Why Libraries?; Levels of Security; Level 1: Perfect Security; Level 2: Extremely Good Security; Level 3: Very Good Security; Level 4: Commendable (Pretty Good) Security; Level 5: So-So Security; Level 6: Token Security (Better than Nothing); Level 7: No Protection (Rotten Security); Security Measures 327 $aSolutions: A Workable Plan for Preventing Violence in Public Buildings 330 $aThis insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful.

Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem exami 606 $aPublic services (Libraries) 606 $aLibraries and community 606 $aLibraries$xPublic relations 606 $aLibraries$xSecurity measures 606 $aCustomer relations 606 $aConflict management 615 0$aPublic services (Libraries) 615 0$aLibraries and community. 615 0$aLibraries$xPublic relations. 615 0$aLibraries$xSecurity measures. 615 0$aCustomer relations. 615 0$aConflict management. 676 $a025.5 676 $a025.52 701 $aSarkodie-Mensah$b Kwasi$01883090 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910964372403321 996 $aHelping the difficult library patron$94498907 997 $aUNINA