LEADER 04847nam 2200613 450 001 996308754703316 005 20200520144314.0 010 $a3-11-045244-8 024 7 $a10.1515/9783110452440 035 $a(CKB)3710000000519879 035 $a(SSID)ssj0001596668 035 $a(PQKBManifestationID)16298103 035 $a(PQKBTitleCode)TC0001596668 035 $a(PQKBWorkID)14886402 035 $a(PQKB)10553522 035 $a(DE-B1597)460155 035 $a(OCoLC)979751239 035 $a(OCoLC)980193240 035 $a(DE-B1597)9783110452440 035 $a(Au-PeEL)EBL4101871 035 $a(CaPaEBR)ebr11121604 035 $a(OCoLC)940512715 035 $a(MiAaPQ)EBC4101871 035 $a(EXLCZ)993710000000519879 100 $a20190119d2015 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt 182 $cc 183 $acr 200 00$aPatient engagement $ea consumer-centered model to innovate healthcare /$fGuendalina Graffigna [and five others] (editors) 210 1$aWarsaw ;$aBerlin :$cDe Gruyter Open,$d2015. 215 $a1 online resource (xiii, 140 pages) $cillustrations 300 $aBibliographic Level Mode of Issuance: Monograph 311 $a3-11-045243-X 320 $aIncludes bibliographical references and index. 327 $tFrontmatter -- $tContents -- $tIntroduction -- $tInnovating Healthcare in the Era of Patient Engagement: Challenges, Opportunities & New Trends / $rGraffigna, Guendalina / Barello, Serena -- $tGiving (Back) a Role to Patients in the Delivery of Healthcare Services: Theoretical Roots of Patient Engagement / $rGraffigna, Guendalina / Barello, Serena / Triberti, Stefano -- $tModelling Patient Engagement in Healthcare: Insight for Research and Practice / $rGraffigna, Guendalina / Barello, Serena -- $tPositive Technology for Enhancing the Patient Engagement Experiences / $rTriberti, Stefano / Riva, Giuseppe -- $tEngaging Users to Design Positive Technologies for Patient Engagement: the Perfect Interaction Model / $rTriberti, Stefano / Riva, Giuseppe -- $tEvaluating Patient Engagement and User Experience of a Positive Technology Intervention: The H-CIM Case / $rTriberti, Stefano / Barello, Serena / Graffigna, Guendalina / Riva, Giuseppe / Candelieri, Antonio / Archetti, Francesco -- $tEngagement-sensitive Decision Making: Training Doctors to Sustain Patient Engagement in Medical Consultations / $rBarello, Serena / Graffigna, Guendalina -- $tCaregiver Engagement in the Neonatal Intensive Care Unit: Parental Needs, Engagement Milestones, and Action Priorities for Neonatal Healthcare of Preterm Infants / $rProvenzi, Livio / Barello, Serena / Graffigna, Guendalina -- $tThe Role of Caregivers in the Elderly Healthcare Journey: Insights for Sustaining Elderly Patient Engagement / $rBarello, Serena / Savarese, Mariarosaria / Graffigna, Guendalina -- $tHospital Innovations in the Light of Patient Engagement. Insights from the Organizational Field / $rGorli, Mara / Galuppo, Laura / Liberati, Elisa Giulia -- $tList of Figures -- $tIndex 330 $aPatient engagement should be envisaged as a key priority today to innovate healthcare services delivery and to make it more effective and sustainable. The experience of engagement is a key qualifier of the exchange between the demand (i.e. citizens/patients) and the supply process of healthcare services. To understand and detect the strategic levers that sustain a good quality of patients' engagement may thus allow not only to improve clinical outcomes, but also to increase patients' satisfaction and to reduce the organizational costs of the delivery of services. By assuming a relational marketing perspective, the book offers practical insights about the developmental process of patients' engagement, by suggesting concrete tools for assessing the levels of patients' engagement and strategies to sustain it. Crucial resources to implement these strategies are also the new technologies that should be (1) implemented according to precise guidelines and (2) designed according to a user-centered design process. Furthermore, the book describes possible fields of patients' engagement application by describing the best practices and experiences matured in different fields 606 $aPatient participation 606 $aHealth services administration 608 $aElectronic books. 615 0$aPatient participation. 615 0$aHealth services administration. 676 $a362.1 686 $aMS 6200$qhdub$2rvk 700 $aGraffigna$b Guendalina, $4aut$4http://id.loc.gov/vocabulary/relators/aut$0762383 702 $aGraffigna$b Guendalina$f1979- 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a996308754703316 996 $aPatient engagement$91980398 997 $aUNISA