LEADER 01005oam 2200313z- 450 001 996268147603316 005 20090812085204.0 010 $a1-5090-8257-3 035 $a(CKB)1000000000331794 035 $a(EXLCZ)991000000000331794 100 $a20220614c2007uuuu -u- - 101 0 $aeng 200 10$a2007 IEEE/SP 14th Workshop on Statistical Signal Processing $eMadison, WI, 26-29 August 2007 210 $cIEEE 311 $a1-4244-1197-1 311 $a1-4244-1198-X 517 $aElectrotechnical Conference 517 $a2007 IEEE/SP 14th Workshop on Statistical Signal Processing 531 $assp 606 $aSignal processing$xStatistical methods$vCongresses 606 $aArray processors$vCongresses 615 0$aSignal processing$xStatistical methods 615 0$aArray processors 676 $a004/.33 712 02$aInstitute of Electrical and Electronics Engineers. 906 $aPROCEEDING 912 $a996268147603316 996 $a2007 IEEE$92346897 997 $aUNISA LEADER 04737oam 2200793I 450 001 9910810502503321 005 20240131152445.0 010 $a1-136-23258-3 010 $a0-203-10085-9 010 $a1-136-23259-1 024 7 $a10.4324/9780203100851 035 $a(CKB)2670000000353804 035 $a(EBL)1181049 035 $a(SSID)ssj0000876982 035 $a(PQKBManifestationID)12466139 035 $a(PQKBTitleCode)TC0000876982 035 $a(PQKBWorkID)10906968 035 $a(PQKB)11468642 035 $a(MiAaPQ)EBC1181049 035 $a(Au-PeEL)EBL1181049 035 $a(CaPaEBR)ebr10691723 035 $a(CaONFJC)MIL485236 035 $a(OCoLC)845254014 035 $a(OCoLC)841761011 035 $a(OCoLC)842241068 035 $a(FINmELB)ELB134767 035 $a(PPN)175866937 035 $a(EXLCZ)992670000000353804 100 $a20180706d2013 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 00$aEmotional labor in the 21st century $ediverse perspectives on the psychology of emotion regulation at work /$fedited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp 210 1$aNew York :$cRoutledge Academic,$d2013. 215 $a1 online resource (345 p.) 225 1 $aOrganization and Management Series 300 $aDescription based upon print version of record. 311 $a1-138-11591-6 311 $a1-84872-949-9 320 $aIncludes bibliographical references and indexes. 327 $aCover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-level 327 $aPART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion Labor 327 $aPART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index 330 $a"This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person's ability to meet these requirements"--$cProvided by publisher. 410 0$aOrganization and management series (Routledge (Firm)) 606 $aNonverbal communication in the workplace 606 $aEmployees$xAttitudes 606 $aCustomer relations 606 $aInterpersonal relations 606 $aPsychology, Industrial 615 0$aNonverbal communication in the workplace. 615 0$aEmployees$xAttitudes. 615 0$aCustomer relations. 615 0$aInterpersonal relations. 615 0$aPsychology, Industrial. 676 $a331.25/6 686 $aPSY021000$aBUS041000$2bisacsh 701 $aDiefendorff$b James$01706910 701 $aGrandey$b Alicia$01706911 701 $aRupp$b Deborah E.$f1975-$01627475 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910810502503321 996 $aEmotional labor in the 21st century$94094716 997 $aUNINA