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101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aUnderstanding, managing and implementing quality$b[electronic resource] $eframeworks, techniques and cases
210   $aLondon $cRoutledge$d2001
215   $a1 online resource (255 p.)
300   $aDescription based upon print version of record.
311   $a0-415-22271-0 
327   $aBook Cover; Title; Contents; List of figures; List of tables; List of contributors; Acknowledgements; Glossary; Introduction; Developing a strategic orientation for Quality Management; Promoting a strategic approach to TQM using a case-based intelligent system; Self-assessment frameworks for business organizations; Quality improvement tools and techniques for the twenty-first century; QFD: customer driven design of products and services; Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality
327   $aStatistical process monitoring in the twenty-first centuryCase studies in Quality Management; TQM in higher education institutions: a review and case application; Do customers know what is best for them?: the use of SERVQUAL in UK policing; Quality in the NHS: can we master the art of 'conversation'?; Quality Management in public house retailing: a case study; Changing supervisory relations at work: behind the success stories of Quality Management initiatives;
330   $aConsiders strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques.
606   $aTotal quality management
606   $aBusiness
606   $aManagement
608   $aElectronic books.
610   $akvalitetsstyring
610   $amanagement
610   $akvalitetssikring
615  2$aTotal quality management.
615  2$aBusiness.
615  0$aManagement
676   $a658.4013
700   $aAntony$b Jiju$0627430
701   $aPreece$b David$0593411
801  0$bAU-PeEL
801  1$bAU-PeEL
801  2$bAU-PeEL
906   $aBOOK
912   $a996262842703316
996   $aUnderstanding, Managing and Implementing Quality$92381214
997   $aUNISA