LEADER 00852nam0 22002893i 450 
001 996240647603316
005 20180105140920.0
010   $a978-1-118-92144-9
100   $a20151215d2015----||||0itac50      ba
101   $aeng
102   $aUS
105   $ay       00  y
200 1 $aService management and marketing$emanaging the service profit logic$fChristian Grönroos
205   $a4th. ed
210   $aChichester$cJohn Wiley & Sons$d[2015]
215   $aIX, 522 p.$cill.$d24 cm
606 0 $aManagement$2BNCF
676   $a658
700  1$aGRÖNROOS,$bChristian$0373951
801  0$aIT$bsalbc$gISBD
912   $a996240647603316
951   $a658 GRO 1 a$b22149 EC.$c658 GRO$d408197
951   $a658 GRO 1$b22150 EC.$c658 GRO$d408198
959   $aBK
969   $aECO
996   $aService management and marketing$913590
997   $aUNISA