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101 0 $aeng
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200 10$aInternational journal of applied quality management
210   $aGreenwich, Conn. $cJAI Press$d-©1999
300   $aRefereed/Peer-reviewed
311   $a1096-4738 
531 1 $aInt. j. appl. qual. manag.
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610   $aOffice & Personnel Management
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