LEADER 05343oam 2200769I 450 001 996197701303316 005 20240405071413.0 010 $a1-134-62947-8 010 $a1-134-62948-6 010 $a9786610060221 010 $a1-280-06022-0 010 $a0-203-45863-X 024 7 $a10.4324/9780203458631 035 $a(CKB)111056485538968 035 $a(StDuBDS)AH3710410 035 $a(SSID)ssj0000196954 035 $a(PQKBManifestationID)11172019 035 $a(PQKBTitleCode)TC0000196954 035 $a(PQKBWorkID)10154044 035 $a(PQKB)10187483 035 $a(SSID)ssj0000302404 035 $a(PQKBManifestationID)11217785 035 $a(PQKBTitleCode)TC0000302404 035 $a(PQKBWorkID)10286188 035 $a(PQKB)11341456 035 $a(Au-PeEL)EBL180180 035 $a(CaPaEBR)ebr10054168 035 $a(CaONFJC)MIL6022 035 $a(OCoLC)437082786 035 $a(OCoLC)51052348 035 $a(MiAaPQ)EBC180180 035 $a(PPN)198452578 035 $a(EXLCZ)99111056485538968 100 $a20180331d2000 uy 0 101 0 $aeng 135 $aur||||||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aManaging information and knowledge in the public sector /$fEileen M. Milner 205 $a1st ed. 210 1$aLondon ;$aNew York :$cRoutledge,$d2000. 215 $a1 online resource (224p.) 300 $aBibliographic Level Mode of Issuance: Monograph 311 $a0-415-20422-4 311 $a0-415-20423-2 320 $aIncludes bibliographical references (p. [182]-188) and index. 327 $achapter I Introduction -- Defining information and knowledge -- chapter 2 Developing an information policy and strategy: the foundations of information management -- The foundations of information -- chapter 3 Information management strategy in action -- Making a business case -- chapter 4 Knowledge management -- chapter 5 Managing information, ideas and solutions -- A focus on the employee -- chapter 6 ICTs as tools of IKM -- chapter 7 Tension and paradox: issues of information security, ownership, access, liability and openness -- Issues of information security, ownership, access, liability and -- chapter 8 IKM as a tool of social inclusion -- chapter 9 Vision and revision -- The case for IKM In the public sector. 330 $aIntroducing the concepts of information and knowledge this work explores a variety of tools/techniques which may be adopted in actively managing and developing these resources. Case studies illustrate good practice as well as poor application. 330 $bFor the public sector, which is globally the largest employer of people and repository of information, managing information and knowledge is an extremely problematic area to address. The essence of both resources is that they are intangible, their impact and value cannot be measured through traditional accounting methods, yet they are also, paradoxically, where the greatest value and potential for improvement is located. In this book Eileen Milner introduces the reader to the concepts of information and knowledge and explores a variety of tools and techniques which may be usefully adopted in actively managing and developing these resources. Wherever possible real-life public sector case studies and examples are used to illustrate good practice, as well as some of the pitfalls of poor application. Down-to-earth and taking into account the critically important characteristics unique to public services, this will be an illuminating text both for managers and policy makers already working in the public sector and for those considering doing so. For the public sector, which is globally the largest employer of people and repository of information, managing information and knowledge is an extremely problematic area to address. The essence of both resources is that they are intangible, their impact and value cannot be measured through traditional accounting methods, yet they are also, paradoxically, where the greatest value and potential for improvement is located. In this book Eileen Milner introduces the reader to the concepts of information and knowledge and explores a variety of tools and techniques which may be usefully adopted in actively managing and developing these resources. Wherever possible real-life public sector case studies and examples are used to illustrate good practice, as well as some of the pitfalls of poor application. Down-to-earth and taking into account the critically important characteristics unique to public services, this will be an illuminating text both for managers and policy makers already working in the public sector and for those considering doing so. 606 $aInformation capitol 606 $aInformation technology$xManagement 606 $aKnowledge management 606 $aOrganizational learning 615 4$aInformation capitol. 615 0$aInformation technology$xManagement. 615 0$aKnowledge management. 615 0$aOrganizational learning. 676 $a352.3/8 700 $aMilner$b Eileen M.$f1963,$0912122 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a996197701303316 996 $aManaging information and knowledge in the public sector$92042413 997 $aUNISA