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200 1 $aStrategic customer service$egestire la customer experience, aumentare il passaparola, costruire la fedeltà e massimizzare i profitti$fJohn A. Goodman$gintroduzione e cura di Alessandro Donetti
210   $aMilano$cGuerini e associati$d2010
215   $a298 p.$d23 cm
225 2 $aA-CCI service management
410  0$12001$aA-CCI service management
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