LEADER 01176nam--2200361---450- 001 990003334710203316 005 20091015141247.0 010 $a88-217-2413-1 035 $a000333471 035 $aUSA01000333471 035 $a(ALEPH)000333471USA01 035 $a000333471 100 $a20091015d2006----km-y0itay50------ba 101 $aita 102 $aIT 105 $a||||||||001yy 200 1 $aCustomer relationship management$eregole di successo$eesperienze e best practices aziendali nell'approccio CRM$fAntonella Altavilla, Richard Bolwijn 210 $a[Milanofiori, Assago]$cIpsoa$d2006 215 $aX, 406 p.$d24 cm$e1 cd-rom 225 2 $aMetodi e strumenti 410 0$12001$aMetodi e strumenti 606 0 $aAziende$xRapporti [con la] Clientela$xGestione$2BNCF 676 $a658.812 700 1$aALTAVILLA,$bAntonella$0598960 701 1$aBOLWIJN,$bRichard$0598961 801 0$aIT$bsalbc$gISBD 912 $a990003334710203316 951 $a658.812 ALT 1$b17088 E.C.$c658.812 ALT$d00228970 959 $aBK 969 $aECO 979 $aCHIARA$b90$c20091015$lUSA01$h1412 996 $aCustomer relationship management$91120847 997 $aUNISA