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101   $aeng
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105   $a||||||||001yy
200 1 $aPublic service performance$eperspectives on measurement and management$fedited by George A. Boyne...[et al.]
210   $aCambridge [etc.]$cCambridge University press$dcopyr. 2006
215   $aXVII, 319 p.$cill.$d25 cm
300   $aIndice: p. 312-319
300   $aInclude bibl. (a fine capitolo)
410  0$12001
454  1$12001
461  1$1001-------$12001
606 0 $aAmministrazione pubblica$xValutazione
606 0 $aServizi pubblici$xQualità$xGestione
676   $a352.3
676   $a363.60685
702  1$aBOYNE,$bGeorge A.
801  0$aIT$bsalbc$gISBD
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979   $aDISTRA2$b90$c20080918$lUSA01$h1200
996   $aPublic service performance$91018678
997   $aUNISA