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200 1 $aHandbook of services marketing & management$fby Teresa A. Swartz, Dawn Iacobucci, editors
210   $aThousand Oaks$cSage Publications$dc2000
215   $aIX, 521 p.$d26 cm
410  0$12001
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606 0 $aServizi industriali$ximprese
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702  1$aSWARTZ,$bTeresa A.
702  1$aIACOBUCCI,$bDawn
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