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101   $aita
102   $aIT
105   $a||||||||001yy
200 1 $aServire qualitą$fValarie A. Zeithaml, A. Parasuraman, Leonard L. Berry
210   $aMilano$cMcGraw-Hill$dc1991
215   $aXVII, 252 p.$d21 cm
225 2 $aEconomia e gestione d'impresa
300   $aEd. italiana a cura di Gramma
410  0$12001$aEconomia e gestione d'impresa
454  1$12001$aDelivering quality service$914051
461  1$1001-------$12001
606 0 $aAziende di servizi$xGestione
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700  1$aZEITHAML,$bValarie A.$0105265
701  1$aPARASURAMAN,$bA.$040226
701  1$aBERRY,$bLeonard L.$040225
712 02$aGramma$c<societą>
801  0$aIT$bsalbc$gISBD
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951   $aP08 232$bDISTRA
959   $aBK
969   $aDISTRA
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996   $aDelivering quality service$914051
997   $aUNISA