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200 1 $aTotal quality service$eprinciples, practices and implementation$fD. H. Stamatis
210   $aDelray Beach$cSt. Lucie$dc1996
215   $aXVI, 318 p.$cill.$d24 cm
410  0$12001
454  1$12001
461  1$1001-------$12001
606 0 $aGestione delle vendite$xrelazioni con i clienti
676   $a658.812
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801  0$aIT$bsalbc$gISBD
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951   $aP13 689$bDISTRA
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