LEADER 01135nam--2200373---450- 001 990001162490203316 005 20081215154231.0 010 $a88-386-0787-7 035 $a000116249 035 $aUSA01000116249 035 $a(ALEPH)000116249USA01 035 $a000116249 100 $a20030708d2001----km-y0enga50------ba 101 0 $aita 102 $aIT 105 $ay|||z|||001yy 200 1 $a<> capitale relazionale$egestione delle relazioni e della customer loyalty$fMichele Costabile 210 $aMilano$cMcGraw-Hill$d2001 215 $aXII, 261 p.$d24 cm. 606 0 $aClientela 676 $a658.812 700 1$aCOSTABILE,$bMichele$0437325 801 0$aIT$bsalbc$gISBD 912 $a990001162490203316 951 $a658.812 COS 1 (IRA 13 80)$b36949 G.$cIRA 13$d00085619 959 $aBK 969 $aECO 979 $aMARIA$b10$c20030708$lUSA01$h0944 979 $aRENATO$b90$c20040203$lUSA01$h0857 979 $aRENATO$b90$c20040203$lUSA01$h0859 979 $aPATRY$b90$c20040406$lUSA01$h1722 979 $aRSIAV1$b90$c20081215$lUSA01$h1542 996 $aCapitale relazionale$968077 997 $aUNISA