LEADER 01526nam--2200481---4500 001 990000468270203316 005 20100406101107.0 010 $a88-204-3467-9 035 $a0046827 035 $aUSA010046827 035 $a(ALEPH)000046827USA01 035 $a0046827 100 $a20010525d1993----km-y0ENGy0103----ba 101 $aita 102 $aIT 200 1 $a<> piramide rovesciata$ela bibbia del manager nell'era dei servizi$fJan Carlzon$gpresentazione di Carlo Verri$gintroduzione di Tom Peters$g 205 $a8 ed. 210 $aMilano$cF. Angeli$d1993 215 $a144 p.$d22 cm 225 2 $aUomini & imprese 312 $aRiv pyramiderna 410 $12001$aUomini & imprese 454 $12001$aRiv pyramiderna$920488 454 $12001 606 0 $aAziende$xOrganizzazione$xStudi 606 0 $aAziende$xGestione$xStudi 676 $a658.3 700 1$aCARLZON,$bJan$0116092 702 1$aVERRI,$bCarlo 702 1$aPETERS,$bTom 702 1$aZELIONI,$bPatrizia 801 0$aIT$bsalbc$gISBD 912 $a990000468270203316 951 $aXXX.B. Coll. 47/ 2 (COLL. HNP 1BIS)$b3192 EC$cXXX.B. Coll. 47/ 2 (COLL. HNP)$d00252508 959 $aBK 969 $aECO 979 $aPATTY$b90$c20010525$lUSA01$h0945 979 $c20020403$lUSA01$h1655 979 $aPATRY$b90$c20040406$lUSA01$h1632 979 $aRSIAV4$b90$c20091126$lUSA01$h0847 979 $aDISTRA2$b90$c20100406$lUSA01$h1011 996 $aRiv pyramiderna$920488 997 $aUNISA