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100   $a20001109d1997----km-y0itay0103----ba
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200 1 $aQuality management and benchmarking in the information sector$eresults of recent research$fJohn Brockman .... [ et al.] eds
210   $aLondon [etc.]$cBowker Saur$dcopyr. 1997
215   $aXVI, 432 p.$cill.$d22 cm
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996   $aQuality management and benchmarking in the information sector$91502547
997   $aUNISA