LEADER 00906nam0 2200277   450 
001 000000652
005 20050630115200.0
010   $a88-8008-022-9
100   $a--------d1994----km-y0itay50------ba
101 1 $aita
102   $aIT
200 1 $aManagement e marketing dei servizi$fChristian Grönroos$gprefazione di Sergio Capranico
210   $aTorino$cISEDI$d1994
215   $aXXI, 298 p.$d24 cm
304   $aTit. orig. : Service management and marketing. Managing the moments ...
314   $aTrad. di Sergio de Vio
610 1 $aAziende di servizi$aMarketing
610 1 $aAziende di servizi$aGestione
676   $a658.8
700  1$aGrönroos,$bChristian$0373951
702  1$aCapranico,$bSergio
801  0$aIT $bUNIPARTHENOPE $gRICA $2UNIMARC
912   $a000000652
951   $cNAVA1$a658-M/30$b33689$d20000211
996   $aService management and marketing$913590
997   $aUNIPARTHENOPE