LEADER 00916nam0 2200289 450 001 000000590 005 20050630115100.0 010 $a88-453-0491-4 100 $a--------d1992----km-y0itay50------ba 101 $aita 102 $aIT 200 1 $aCustomer service$emisurare e valutare la qualità del servizio$fLinda M. Lash 210 $aMilano$cEtaslibri$d1992 215 $aXIV, 170 p.$d24 cm 225 2 $aGestione d'impresa$iMarketing e vendite 304 $aTit. orig.: The complete guide to customer service 314 $aTraduzione dall'inglese di Maria Rita Vitti 410 0$12001$aGestione d'impresa 610 1 $aVendite$aOrganizzazione 610 1 $aClientela 676 $a658.8 700 1$aLash,$bLinda M.$0107562 801 0$aIT $bUNIPARTHENOPE $gRICA $2UNIMARC 912 $a000000590 951 $cNAVA1$a658-C/8$b32158$d20000208 996 $aCustomer service$9417555 997 $aUNIPARTHENOPE LEADER 00837nam0 2200277 450 001 000023109 005 20090217134836.0 100 $a20090217d1976----km-y0itay50------ba 101 1 $aita$ceng 102 $aIT 105 $aa-------001yy 200 1 $aSistemi vibranti$fWilliam W. Seto 210 $aMilano$cEtas libri$d1976 215 $aVI, 199 p.$cill.$d27 cm 225 2 $aCollana Schaum$v22 300 $aIn cop.: 225 esercizi risolti 410 0$12001$aCollana Schaum 500 10$aMechanical vibrations$m$945955 610 1 $aVibrazioni 676 $a620.3$v20$9Vibrazioni meccaniche 700 1$aSeto,$bWilliam W.$01832 801 0$aIT$bUNIPARTHENOPE$c200900217$gRICA$2UNIMARC 912 $a000023109 951 $aS 620.3/1$bS A, 756$cDSA$d2009 996 $aMechanical vibrations$945955 997 $aUNIPARTHENOPE