LEADER 05890nam 22007815 450 001 996418216803316 005 20200630012253.0 010 $a3-030-39540-5 024 7 $a10.1007/978-3-030-39540-7 035 $a(CKB)4100000010121599 035 $a(DE-He213)978-3-030-39540-7 035 $a(MiAaPQ)EBC6112971 035 $a(PPN)24284507X 035 $a(EXLCZ)994100000010121599 100 $a20200118d2020 u| 0 101 0 $aeng 135 $aurnn|008mamaa 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aChatbot Research and Design$b[electronic resource] $eThird International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19?20, 2019, Revised Selected Papers /$fedited by Asbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie Lai-Chong Law, Ole-Christoffer Granmo, Ewa Luger, Petter Bae Brandtzaeg 205 $a1st ed. 2020. 210 1$aCham :$cSpringer International Publishing :$cImprint: Springer,$d2020. 215 $a1 online resource (XII, 273 p. 52 illus., 22 illus. in color.) 225 1 $aInformation Systems and Applications, incl. Internet/Web, and HCI ;$v11970 311 $a3-030-39539-1 327 $aConversational Agents in Healthcare: Using QCA to Explain Patients? Resistance to Chatbots for Medication -- An Approach for Ex-Post-Facto Analysis of Knowledge Graph-Driven Chatbots ? the DBpedia Chatbot -- Privacy Concerns in Chatbot Interactions -- Creating Humanlike Chatbots: What Chatbot Developers Could Learn from Webcare Employees in Adopting a Conversational Human Voice -- The Conversational Agent ?Emoty? Perceived by People with Neurodevelopmental Disorders: Is It a Human or a Machine -- Gender Bias in Chatbot Design -- Conversational Web Interaction: Proposal of a Dialog-Based Natural Language Interaction Paradigm for the Web -- Designing Chatbots for Guiding Online Peer Support Conversations for Adults with ADHD -- Towards Chatbots to Support Bibliotherapy Preparation and Delivery -- CivicBots ? Chatbots for Supporting Youth in Societal Participation -- Using Theory of Mind to Assess Users? Sense of Agency in Social Chatbots -- Exploring Age Differences in Motivations for and Acceptance of Chatbot Communication in a Customer Service Context -- Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues -- Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives -- Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluation -- Chatbots for the Information Acquisition at Universities ? A Student?s View on the Application Area -- A Configurable Agent to Advance Peers? Productive Dialogue in MOOCs -- Small Talk Conversations and the Long-Term Use of Chatbots in Educational Settings ? Experiences from a Field Study. 330 $aThis book constitutes the refereed proceedings of the Third International Workshop on Chatbot Research and Design, CONVERSATIONS 2019, held in Amsterdam, The Netherlands, in November 2019. The 18 revised full papers presented in this volume were carefully reviewed and selected from 31 submissions. The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education. 410 0$aInformation Systems and Applications, incl. 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