LEADER 05215nam 2200601 450 001 9910463673103321 005 20200520144314.0 010 $a3-95489-572-2 035 $a(CKB)2670000000534405 035 $a(EBL)1640419 035 $a(SSID)ssj0001218602 035 $a(PQKBManifestationID)11699584 035 $a(PQKBTitleCode)TC0001218602 035 $a(PQKBWorkID)11211663 035 $a(PQKB)11069714 035 $a(MiAaPQ)EBC1640419 035 $a(Au-PeEL)EBL1640419 035 $a(CaPaEBR)ebr10856528 035 $a(OCoLC)871780140 035 $a(EXLCZ)992670000000534405 100 $a20140415h20142014 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 13$aAn analysis of the success factors in implementing an ITIL-based IT change and release management application $ebased on the IBM change and configuration management database (CCMDB) /$fJane Jurkscheit 210 1$aHamburg, Germany :$cAnchor Academic Publishing,$d2014. 210 4$d©2014 215 $a1 online resource (69 p.) 300 $aDescription based upon print version of record. 311 $a3-95489-072-0 320 $aIncludes bibliographical references. 327 $aAn analysis of the success factors in implementing an ITIL-based IT Change and Release Management Application; I Abstract; II Table of contents; III List of figures and graphs; IV List of tables; V Glossary and Abbreviations; 1. Introduction; 1.1. The organisation; 1.1.1. The Anonym group; 1.1.2. The Anonym-IT GmbH; 1.2. Course of the project; 1.3. Aims; 1.4. Demarcation; 1.5. Procedure; 2. Literature Review; 2.1. Purpose of an IT change and release management; 2.2. Critical success factors of organisational change management; 2.3. Critical success factors of an IT system implementation 327 $a2.3.1. Business process reengineering2.3.2. Additional success factors for IT systems; 2.4. IT process modelling with the support of a reference models; 2.4.1. Comparison of the three reference models; 2.4.2. Interconnecting of the three reference models; 2.5. Definition of success factors in IT projects; 2.6. Hypotheses; 3. Empirical Research Methodology; 3.1. Research approaches; 3.1.1. Interpretivsm vs. realism; 3.1.2. Deductive vs. inductive research; 3.1.3. Quantitative vs. Qualitative Research approach; 3.2. Population and Sampling; 3.2.1. Sampling of the employee questionnaire 327 $a3.2.2. Sampling of the employee interview3.3. Data Analysis; 3.4. Reliability; 3.5. Limitations; 4. Presentation and analysis of data; 4.1. Demographical statistic; 4.1.1. Questionnaire; 4.1.2. Interview; 4.2. Results of questionnaire; 4.2.1. Need of an IT Change Management; 4.2.2. General Success Factor Analysis; 4.2.3. Additional success factor analysis; 4.2.4. Adoption of ITIL® process success factors for RfC and IT change; 4.2.5. Justification the adoption of ITIL® process for RfC and IT change; 4.2.6. ITIL® process success factors of the RfC / change authorisation 327 $a4.2.7. Justification of the RfC / change authorisation4.2.8. Personal ITIL® benefits; 4.3. Results of the interview; 4.3.1. Additional success factor analysis of question 4.2.3; 4.3.2. Justification the adoption of ITIL® process for RfC and IT change of question 4.2.5; 4.3.3. Justification of the RfC / change authorisation of question 4.2.7; 4.3.4. Additional issues of the interview; 5. Conclusions and recommendations; 5.1. Conclusion of the need of the IT change and release management; 5.2. Conclusion of the demographical statistic; 5.3. Conclusions of the hypothesises; 5.3.1. Hypothesis 1 327 $a5.3.2. Hypothesis 25.3.3. Hypothesis 3; 5.3.4. Hypothesis 4; 5.3.5. Hypothesis 5; 5.4. Managerial recommendations for the organisation; 5.5. Managerial recommendations for other companies; 5.6. Theoretical implications; 6. List of references; 7. Appendices; 7.1. The five ITIL® units; 7.2. ITIL® Transition unit with IT change and release management; 7.3. ITIL® IT Change Management Process Workflow 330 $aIn the past few years, the majority of IT managers followed a strategy to introduce an IT change and release management application in order to ensure the quality of the IT environment for the future. The present book investigates if the implementations of the given success factors are leading to a successful implementation of a workflow-based IT change, and release management application. Moreover, further success factors will be introduced and discussed. First, the author discusses the HR change management in relation with the eight step model of Kotter, and the outcome of its critic 606 $aSystems engineering 606 $aInformation management$zGermany 608 $aElectronic books. 615 0$aSystems engineering. 615 0$aInformation management 676 $a620.0011 700 $aJurkscheit$b Jane$0996625 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910463673103321 996 $aAn analysis of the success factors in implementing an ITIL-based IT change and release management application$92285020 997 $aUNINA LEADER 01152nam 2200361Ia 450 001 996397348103316 005 20200824132548.0 035 $a(CKB)4940000000063583 035 $a(EEBO)2248540223 035 $a(OCoLC)ocm7940653e 035 $a(OCoLC)7940653 035 $a(EXLCZ)994940000000063583 100 $a19811119d1664 uy | 101 0 $aeng 135 $aurbn||||a|bb| 200 10$aSir Thomas Overbury his wife$b[electronic resource] $ewith additions of new characters and many other witty conceits never before printed 205 $aThe seventeenth impression. 210 $aLondon $cPrinted for John Playfere$d1664 215 $a[319] p 300 $aReproduction of original in the British Library. 330 $aeebo-0018 606 $aCharacter sketches 606 $aCharacters and characteristics 615 0$aCharacter sketches. 615 0$aCharacters and characteristics. 700 $aOverbury$b Thomas$cSir,$f1581-1613.$01002138 801 0$bEEU 801 1$bEEU 801 2$bWaOLN 906 $aBOOK 912 $a996397348103316 996 $aSir Thomas Overbury his wife$92322160 997 $aUNISA LEADER 01130nam0 22002771i 450 001 UON00462023 005 20231205105128.427 100 $a20151209d1952 |0itac50 ba 101 $afre 102 $aFR 105 $a|||| ||||| 200 1 $aChristophe Colomb$dChristopher Columbus$fSalvador de Madariaga$gtraduit de l'anglais par René Guyonnet 210 $aParis$cCalmann-Lévy$d1952 215 $a635 p.$d17 cm. 316 $aValore stimato$5IT-UONSI Francese1 L.P.MAD/2 410 1$1001UON00435230$12001 $aˆLe ‰Livre de Poche$1210 $aParis$cCalmann-Lévy$d19-$v2451 620 $aFR$dParis$3UONL002984 700 1$aMADARIAGA$bSalvador : de$3UONV130890$0131567 702 1$aGUYONNET$bRené$3UONV229492 712 $aCalmann-Lévy$3UONV247022$4650 801 $aIT$bSOL$c20240220$gRICA 899 $aSIBA - SISTEMA BIBLIOTECARIO DI ATENEO$2UONSI 912 $aUON00462023 950 $aSIBA - SISTEMA BIBLIOTECARIO DI ATENEO$dSI Francese 1 L.P. MAD 2 $eSI SFR5445 7 2 Valore stimato 996 $aChristophe Colomb$91397676 997 $aUNIOR