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-- What Is Our Role? -- Arts Organisations -- Audiences -- Why Do People Choose Arts Experiences? -- Who decides what the audience gets to experience? -- Where Do You Find an Audience? -- How Should We Treat Them? -- What Is Happening to Our Audience? -- Conclusion -- Authenticity -- References -- Notes -- B -- Boards -- Why Do We Have Boards? -- Who Are They? -- What Do Boards Do? -- Mission/Strategy -- Employing the CEO -- Money -- Relationships and Processes -- Being on Boards -- Conclusion -- Buildings -- Bullying -- References -- Notes -- C -- Change -- Introduction -- Resistance -- Undertaking Change -- Examples -- Conclusion -- Chief Executive Officer -- Starting -- Leaving -- Coffee -- Co-Leadership -- Introduction -- Roles, Skills and Traits -- Benefits -- What Makes It Work? -- Love and Gender -- Problems -- Hiring -- Conclusion -- Communication -- Conflict -- Control -- Creativity -- Crisis -- Cultural Leadership -- Cultural Policy -- References -- Notes -- D -- Decision-making -- Delegation -- Diversity -- Gender -- Ethnic and Language Diversity -- Disability -- Sexuality -- Summary -- References -- Notes -- E -- Economics -- Emotion -- Empathy -- Empowerment -- Entrepreneurship -- Environment -- Ethics -- Evaluation -- References -- Notes -- F -- Families -- Firing -- References -- Notes -- G -- Gender -- Underachievement -- Different Form of Leadership -- Gender in Arts Management -- Getting More Women to the Top -- Conclusion -- References -- Note -- H -- Harassment -- Standards of Behaviour -- Unacceptable Behaviours -- Hiring -- Recruitment -- Selection -- Induction and Probation -- Holidays. 327 $aHours -- Human Resources Management -- Humility -- References -- Notes -- I -- Industrial Relations -- References -- J -- Job Satisfaction -- References -- K -- Knowledge -- References -- Note -- L -- Laughter -- Leadership -- Introduction -- Managers or Leaders? -- Born or Made? -- People or Tasks? -- One Style or Many? -- Character or Skill? -- Transactional or Transformational? -- Heroic or Servant? -- Authentic or Not (Always)? -- What Do Employees Want from Leaders? -- What Effect Do Leaders Have? -- Bad Leaders -- What Do [Good] Leaders Do? -- Conclusion -- Learning -- Listening -- Love -- References -- Notes -- M -- Management -- What Does a Manager Do? -- Context -- Bad Management -- What Makes a Good Manager? -- Manners -- Marketing -- Media -- Meetings -- Mindfulness -- Mission -- Money -- Introduction -- Budgets -- Income -- Ticketing -- Expenditure -- Profit -- Forecasts -- Sustainability -- Tough Times -- Financial Leadership -- Motivation -- References -- Notes -- N -- Negotiation -- Networks -- Non-profit -- References -- O -- Occupational Health and Safety -- Offices -- Organisational Culture -- Organisational Structure -- Introduction -- Job Design -- Hierarchy and Span of Control -- Bureaucracy -- Departmentalisation -- Leadership Structure -- Organisational Chart -- Environmental Changes -- Change -- Informal Structure -- Conclusion -- References -- Notes -- P -- Passion -- Pay -- People -- Performance Management -- Philanthropy -- Introduction -- Motivation -- The Ask -- Relationships -- Crowdfunding -- Problems -- Conclusion -- Policies -- Power -- Problem Solving -- References -- Notes -- Q -- Quality -- References -- R -- Resilience -- Risk -- References -- Notes -- S -- Sponsorship -- Stakeholders -- Strategic Planning -- Succession -- Sustainability -- References -- Notes -- T -- Teams -- Technology -- Trust -- Turnover. 327 $aReferences -- Notes -- U -- Uncertainty -- Unions -- Upward Management -- References -- Notes -- V -- Values -- Venues -- Volunteers -- References -- W -- Work -- References -- X -- X -- References -- Note -- Y -- You -- References -- Z -- Z -- References -- Appendix -- Reading -- Books -- Journals -- Websites -- Bibliography -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Z. 330 $a"The A to Z of Arts Management, Second Edition covers 97 topics about the management of arts and cultural organisations. Each section offers a theoretical and conceptual introduction to the topic, as well as storytelling and reflections about the meaning and application of such theories in the real world. Drawing on the author's past as a manager running media and performing arts companies and her present as a consultant helping boards and managers, this book covers a wide range of topics, from leadership, motivation and cultural policy to passion, coffee and laughter. This second edition includes even more coverage and stories about the challenges of arts management, and new topics such as harassment, philanthropy and venues. Written for arts managers, students and board members anywhere in the world, The A to Z of Arts Management provides information about research and academic best practice in arts management alongside stories about the reality of working in the arts and cultural industries"--$cProvided by publisher. 606 $aPerforming arts$xManagement 615 0$aPerforming arts$xManagement. 676 $a706 700 $aTonks$b Ann$01796206 801 0$bUkLoBP 801 1$bUkLoBP 906 $aBOOK 912 $a9910961968703321 996 $aThe A to Z of arts management$94337878 997 $aUNINA