LEADER 01055cam0 22002531 450 001 SOBE00027013 005 20120723091351.0 100 $a20120723f0000 |||||ita|0103 ba 101 $aita 102 $aIT 200 1 $a<>insegnamento dell'ordinamento giudiziario nelle facoltà di giurisprudenza dal 1859 ad oggi$eun aspetto degli studi giuridici italiani$fFrancesco Antonio Genovese 210 $aNapoli$cJovene$d[dopo il 1988] 215 $a23 p.$d24 cm 300 $aEstratto da: Diritto e giurisprudenza 700 1$aGenovese$b, Francesco Antonio$3A600200050659$4070$0232332 801 0$aIT$bUNISOB$c20120723$gRICA 850 $aUNISOB 852 $aUNISOB$jFondo|Casavola|Opusc$m149571 912 $aSOBE00027013 940 $aM 102 Monografia moderna SBN 941 $aM 957 $aFondo|Casavola|Opusc$b002383$gSI$d149571$hCasavola$rdono$tN$1menle$2UNISOB$3UNISOB$420120723091417.0$520120723091448.0$6menle 996 $aInsegnamento dell'ordinamento giudiziario nelle facoltà di giurisprudenza dal 1859 ad oggi$91700905 997 $aUNISOB LEADER 03902 am 22008533u 450 001 9910765877103321 005 20170815122359.0 010 $a1-134-24881-4 010 $a1-134-24882-2 010 $a1-280-54899-1 010 $a9786610548996 010 $a0-203-00300-4 024 7 $a10.4324/9780203003008 035 $a(CKB)1000000000359656 035 $a(EBL)273725 035 $a(OCoLC)299572226 035 $a(SSID)ssj0000138114 035 $a(PQKBManifestationID)11146791 035 $a(PQKBTitleCode)TC0000138114 035 $a(PQKBWorkID)10096429 035 $a(PQKB)11466253 035 $a(MiAaPQ)EBC273725 035 $a(OCoLC)74753175 035 $a(oapen)https://directory.doabooks.org/handle/20.500.12854/35920 035 $a(MiAaPQ)EBC7245482 035 $a(Au-PeEL)EBL7245482 035 $a(OCoLC)1378937908 035 $a(EXLCZ)991000000000359656 100 $a20180331d2006 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 00$aDevelopments in the call centre industry $eanalysis, changes, and challenges /$fedited by John Burgess and Julia Connell 210 $cTaylor & Francis$d2006 210 1$aNew York :$cRoutledge,$d2006. 215 $a1 online resource (225 p.) 225 1 $aRoutledge Studies in Business Organizations and Networks 300 $aDescription based upon print version of record. 311 $a0-415-51148-8 311 $a0-415-35702-0 320 $aIncludes bibliographical references and index. 327 $aBook Cover; Half-Title; Series-Title; Title; Copyright; Contents; List of Figures; List of Tables; Notes on Contributors; Foreword; Acknowledgements; Abbreviations; 1. Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres 327 $a8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index 330 $aOver the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon. 410 0$aRoutledge Studies in Business Organizations and Networks 606 $aCall centers 606 $aTelecommunication 610 $awork 610 $aemployees 610 $amanagers 610 $aagents 610 $aoperation 610 $asector 610 $aoffshoring 610 $aresearch 610 $abusiness 610 $aprocess 615 0$aCall centers. 615 0$aTelecommunication. 676 $a381.142 676 $a381/.142 676 $a658.812 700 $aConnell$b Julia$4edt$0899674 701 $aBurgess$b John$g(K. John)$0939619 701 $aConnell$b Julia$f1956-$0899674 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910765877103321 996 $aDevelopments in the call centre industry$93653619 997 $aUNINA LEADER 01085nam0 22002891i 450 001 UON00075725 005 20231205102409.614 010 $a07-10-09076-5 100 $a20020107d1982 |0itac50 ba 101 $aeng 102 $aGB 105 $a||||k ||||| 200 1 $aˆThe ‰Hausa language$eA descriptive grammar$fM. Smirnova 210 $aLondon$cRoutledge & Kegan Paul$d1982 215 $av, 112 p.$d23 cm 410 1$1001UON00066731$12001 $aLanguages of Asia and Africa$v5 606 $aLINGUA HAUSA$xGrammatica$3UONC018336$2FI 620 $aGB$dLondon$3UONL003044 676 $a493.725$cLINGUA HAUSA - Grammatica$v21 700 1$aSMIRNOVA$bM. A.$3UONV011366$0659893 712 $aRoutledge & K. Paul$3UONV246770$4650 801 $aIT$bSOL$c20240220$gRICA 899 $aSIBA - SISTEMA BIBLIOTECARIO DI ATENEO$2UONSI 912 $aUON00075725 950 $aSIBA - SISTEMA BIBLIOTECARIO DI ATENEO$dSI AOC LING AA-H b 017 $eSI AA 5042 5 017 996 $aHausa language$91164028 997 $aUNIOR