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010   $a1-4471-7606-5
024 7 $a10.1007/978-1-4471-7606-0
035   $a(MiAaPQ)EBC32323331
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035   $a(CKB)41528791400041
035   $a(DE-He213)978-1-4471-7606-0
035   $a(OCoLC)1543219780
035   $a(EXLCZ)9941528791400041
100   $a20251001d2026      u|         0
101 0 $aeng
135   $aurcnu||||||||
181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 14$aThe Perception of Quality $eEstablishing a Competitive Advantage Through Quality, Value, and Perception /$fby George N. Kenyon
205   $a2nd ed. 2026.
210  1$aLondon :$cSpringer London :$cImprint: Springer,$d2026.
215   $a1 online resource (566 pages)
225 1 $aMechanical Engineering (R0) Series
311 08$a1-4471-7605-7 
327   $aCreating a Competitive Advantage -- Defining Quality -- The Value Proposition -- Customer Perceptions -- The Product Design Process -- The Service Design Process -- Measuring Value -- Practical Implications of Customer Perceptions on the Design Process -- Re-Engineering the Process for Perceptions.
330   $aExploring the concept of quality management from a new point of view, this book, now in an expanded second edition, presents a holistic model of how consumers judge the quality of products. It links consumer perceptions of quality to the design and delivery of the final product, and presents models and methods for improving the quality of these products and services. It offers readers an improved understanding of how and why the design process must consider how the consumer will perceive a product or service. In order to facilitate the presentation and understanding of these concepts, illustrations and case examples are also provided throughout the book. This updated and enlarged volume provides an invaluable resource for managers, designers, manufacturers, professional practitioners and academics interested in quality management. The book also offers a useful supplementary text for marketing and quality management courses.
410  0$aMechanical Engineering (R0) Series
606   $aEngineering design
606   $aIndustrial engineering
606   $aProduction engineering
606   $aBusiness logistics
606   $aProduction management
606   $aEngineering Design
606   $aIndustrial and Production Engineering
606   $aSupply Chain Management
606   $aProduction
615  0$aEngineering design.
615  0$aIndustrial engineering.
615  0$aProduction engineering.
615  0$aBusiness logistics.
615  0$aProduction management.
615 14$aEngineering Design.
615 24$aIndustrial and Production Engineering.
615 24$aSupply Chain Management.
615 24$aProduction.
676   $a620.0042
700   $aKenyon$b George N$0720942
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9911046536703321
996   $aThe Perception of Quality$92510232
997   $aUNINA