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010   $a3-032-00063-7
024 7 $a10.1007/978-3-032-00063-7
035   $a(MiAaPQ)EBC32407142
035   $a(Au-PeEL)EBL32407142
035   $a(CKB)42574833900041
035   $a(DE-He213)978-3-032-00063-7
035   $a(OCoLC)1564374221
035   $a(EXLCZ)9942574833900041
100   $a20251110d2025      u|         0
101 0 $aeng
135   $aurcnu||||||||
181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 12$aA Human-Centered Approach to Quality and Excellence in Management $eSelected Papers from the 27th Excellence in Services International Conference, University of Bergamo, Italy, 2024 /$fedited by Maria Vincenza Ciasullo, Jacques Martin, Federico Brunetti
205   $a1st ed. 2025.
210  1$aCham :$cSpringer Nature Switzerland :$cImprint: Springer,$d2025.
215   $a1 online resource (288 pages)
225 1 $aSpringer Proceedings in Business and Economics,$x2198-7254
311 08$a3-032-00062-9 
330   $aThis book provides a comprehensive overview of how quality management can be rethought and revitalized to meet the challenges of today's and future socio-economic management. Presenting the outcomes of the 27th Excellence in Services International Conference, held in Bergamo, Italy, on August 29?30, 2024, the book brings together both selected research contributions and numerous best-practice examples in quality management. Researchers will gain valuable insights from this book, which offers theoretical contributions to the field of humanistic management and presents a reformulated approach that integrates quality and excellence. For managers, it offers new practical knowledge to effectively evaluate strategic, tactical and operational issues. In particular, it helps to improve decision-making processes in relation to the importance of the human dimension for the future development of quality and excellence.
410  0$aSpringer Proceedings in Business and Economics,$x2198-7254
606   $aService industries
606   $aStrategic planning
606   $aLeadership
606   $aExecutives$xTraining of
606   $aIndustrial organization
606   $aBusiness ethics
606   $aServices
606   $aBusiness Strategy and Leadership
606   $aManagement Education
606   $aOrganization
606   $aBusiness Ethics
615  0$aService industries.
615  0$aStrategic planning.
615  0$aLeadership.
615  0$aExecutives$xTraining of.
615  0$aIndustrial organization.
615  0$aBusiness ethics.
615 14$aServices.
615 24$aBusiness Strategy and Leadership.
615 24$aManagement Education.
615 24$aOrganization.
615 24$aBusiness Ethics.
676   $a338.47
700   $aCiasullo$b Maria Vincenza$0594623
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9911040914603321
996   $aA Human-Centered Approach to Quality and Excellence in Management$94456127
997   $aUNINA