LEADER 04710nam 22006735 450 001 9911020415103321 005 20250808130256.0 010 $a981-9675-64-2 024 7 $a10.1007/978-981-96-7564-7 035 $a(MiAaPQ)EBC32257280 035 $a(Au-PeEL)EBL32257280 035 $a(CKB)40158919500041 035 $a(DE-He213)978-981-96-7564-7 035 $a(OCoLC)1532842071 035 $a(EXLCZ)9940158919500041 100 $a20250808d2025 u| 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aService Delivery and the Pulse of Citizen Satisfaction in Urban Governance of Bangladesh /$fby Md. Awal Hossain Mollah 205 $a1st ed. 2025. 210 1$aSingapore :$cSpringer Nature Singapore :$cImprint: Palgrave Macmillan,$d2025. 215 $a1 online resource (209 pages) 225 1 $aPolitical Science and International Studies 311 08$a981-9675-63-4 327 $aUnderstanding Urban Governance, Service Delivery and Citizen Satisfaction in Bangladesh.-Theoretical Foundations and Conceptual Framework -- Institutional and Policy Framework of Urban Service Delivery in Bangladesh -- Technology and Innovation in Service Delivery -- Citizen Expectations and Public Service Delivery -- Key Sectors of Urban Service Delivery -- Measuring Citizen Satisfaction in Urban Services of Bangladesh -- Theoretical Frameworks vs. Real-World Applications -- Major Findings of Empirical Research. 330 $aThis book offers a comparative analysis of municipal service delivery in four major Bangladeshi cities: Dhaka, Chittagong, Khulna, and Rajshahi. Using the SERVQUAL model, it evaluates service quality through five dimensions?Tangibles, Reliability, Responsiveness, Assurance, and Empathy?providing a detailed understanding of citizen satisfaction in varied urban settings. The book?s strength lies in its comparative framework, which examines the distinct challenges and governance structures of each city. This analysis identifies common issues while uncovering unique dynamics, enabling a thorough exploration of service delivery systems. It highlights effective practices and areas for improvement, fostering a balanced view of urban governance. Key municipal services such as street lighting, waste management, water supply, sewerage systems, and birth registration are assessed in detail. By focusing on practical reforms and innovations, the book bridges academic research with real-world application, offering actionable insights for policymakers, urban planners, and practitioners. With its emphasis on practical solutions and comparative insights, this book is an essential resource for those involved in urban development. It provides valuable lessons for enhancing service quality and citizen satisfaction, contributing to more effective governance in developing countries. Professor Md Awal Hossain Mollah, PhD, a distinguished scholar in the Department of Public Administration at the University of Rajshahi, Bangladesh, is a leading author in the field of Public Administration and Governance. With over 23 years of experience, his academic credentials are robust, including a Bachelor's, Master's, and PhD in Public Administration. He has further refined his expertise through advanced courses at prestigious institutions such as Harvard University, the University of Oxford, the University of Pennsylvania, and the University of London. His research spans a diverse array of topics within Public Administration and Governance, with a particular focus on Bangladesh and South Asia. 410 0$aPolitical Science and International Studies 606 $aUrban policy 606 $aPolitical science 606 $aPolitical planning 606 $aPublic administration 606 $aUrban Policy 606 $aGovernance and Government 606 $aPolicy Evaluation 606 $aPolicy Formulation 606 $aPublic Management 606 $aPolicy Adoption 615 0$aUrban policy. 615 0$aPolitical science. 615 0$aPolitical planning. 615 0$aPublic administration. 615 14$aUrban Policy. 615 24$aGovernance and Government. 615 24$aPolicy Evaluation. 615 24$aPolicy Formulation. 615 24$aPublic Management. 615 24$aPolicy Adoption. 676 $a307.76095492 700 $aMollah$b Awal Hossain$01840331 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9911020415103321 996 $aService Delivery and the Pulse of Citizen Satisfaction in Urban Governance of Bangladesh$94419869 997 $aUNINA