LEADER 02601nam  22006254a 450 
001 9911020169703321
005 20200520144314.0
010   $a9786610652105
010   $a9781119201779
010   $a1119201772
010   $a9781280652103
010   $a1280652101
010   $a9780470056271
010   $a0470056274
035   $a(CKB)1000000000354870
035   $a(EBL)275820
035   $a(OCoLC)82091796
035   $a(SSID)ssj0000199892
035   $a(PQKBManifestationID)12058786
035   $a(PQKBTitleCode)TC0000199892
035   $a(PQKBWorkID)10208862
035   $a(PQKB)10366939
035   $a(MiAaPQ)EBC275820
035   $a(Perlego)2771311
035   $a(EXLCZ)991000000000354870
100   $a20060511d2006      uy         0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aMeasure what matters to customers $eusing key predictive indicators /$fRonald J. Baker
210   $aHoboken, N.J. $cWiley$dc2006
215   $a1 online resource (210 p.)
300   $aDescription based upon print version of record.
311 08$a9780471752943 
311 08$a0471752940 
320   $aIncludes bibliographical references (p. 163-169) and index.
327   $aThe canary in the coal mine -- The economy of mind -- The old business equation -- The new business equation -- Pantometrists : counting for the sake of counting -- The gospel of efficiency -- All learning starts with theory -- Constructing a theory -- Pantometry versus theory -- Measures that matter -- Developing KPIs for your company -- Increasing knowledge worker effectiveness -- Managing by results versus managing by means -- Human capital, not cattle -- The moral hazards of measurements -- The dreamers versus the pantometrists.
330   $aMeasure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.
606   $aIntellectual capital
606   $aKnowledge management
606   $aSuccess in business
615  0$aIntellectual capital.
615  0$aKnowledge management.
615  0$aSuccess in business.
676   $a658.4/038
700   $aBaker$b Ronald J$g(Ronald Joseph),$f1962-$01606448
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9911020169703321
996   $aMeasure what matters to customers$94418585
997   $aUNINA