LEADER 05551nam 2200769Ia 450 001 9911020133003321 005 20200520144314.0 010 $a9786610739653 010 $a9781119209249 010 $a1119209242 010 $a9781280739651 010 $a1280739657 010 $a9780470031797 010 $a0470031794 035 $a(CKB)1000000000357145 035 $a(EBL)284450 035 $a(OCoLC)162877007 035 $a(SSID)ssj0000097788 035 $a(PQKBManifestationID)11121626 035 $a(PQKBTitleCode)TC0000097788 035 $a(PQKBWorkID)10120270 035 $a(PQKB)10118172 035 $a(MiAaPQ)EBC284450 035 $a(PPN)139176764 035 $a(Au-PeEL)EBL284450 035 $a(CaPaEBR)ebr10301829 035 $a(CaONFJC)MIL73965 035 $a(Perlego)2750133 035 $a(EXLCZ)991000000000357145 100 $a20051110d2006 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aAdvanced operations management /$fDavid Loader 205 $a2nd ed. 210 $aChichester, England ;$aHoboken, NJ $cJohn Wiley$dc2006 215 $a1 online resource (354 p.) 225 1 $aSecurities Institute 300 $aDescription based upon print version of record. 311 08$a9780470026540 311 08$a0470026545 320 $aIncludes bibliographical references (p. [313]-314) and index. 327 $aCOVER; CONTENTS; PREFACE; ABOUT THE AUTHOR; Chapter 1: THE CHALLENGE; THE PROFILE OF OPERATIONS; OPERATIONS IS A BUSINESS; THE CHALLENGE OF CHANGE; THE CHALLENGE OF MANAGEMENT STYLE; THE CHALLENGE OF GLOBAL MARKETS; THE CHALLENGE OF PERSONAL GOALS; THE CHALLENGE OF DEALING WITH EVENTS; Chapter 2: THE MANAGEMENT PHILOSOPHY; REPORTING LINES; Chapter 3: THE MANAGEMENT OF RISK; MARKET RISK; CHARACTERISTICS OF THE PRODUCTS USED; MANAGEMENT RISK; INADEQUATE PROCEDURES AND CONTROLS; INFORMATION OR REPORTING RISK; MARKET OR PRINCIPAL RISK; CREDIT OR COUNTERPARTY RISK; OPERATIONAL RISK 327 $aMEANS OF REDUCING SETTLEMENT RISKPERSONNEL/HR RISK; LIQUIDITY RISK; SYSTEMIC RISK; FINANCIAL OR TREASURY RISK; TECHNOLOGY RISK; SYSTEMS FAILURES; TECHNOLOGY AWARENESS; LEGAL RISK; REGULATORY RISK; REPUTATION RISK; OTHER RISKS; Malicious risk; Country risk; Understanding risk; Controlling risk; Strategic controls; MANAGEMENT RESPONSIBILITY; ROLE OF RISK MANAGEMENT; The risk management process; Risk management departments; Staff training; Chapter 4: SECURITIES FINANCING; WHAT IS SECURITIES FINANCING?; STOCK LENDING; SECURITIES LENDING PROCESS FLOWS; LOAN INITIATION 327 $aDELIVERY OF COLLATERAL AND SECURITIESMANAGEMENT OF BENEFITS AND COLLATERAL; RETURN/RECALL OF SECURITIES; PAYMENT OF FEES; LENDING AGREEMENT; REPURCHASE AGREEMENTS (REPOS); COLLATERAL; SECURITISATION; Chapter 5: TREASURY AND FUNDING; CASE STUDY; UNSECURED BORROWING; SECURED BORROWING; Money market instruments; Derivatives; Foreign exchange; Treasury settlements; Cash management; Risk in treasury settlement; Chapter 6: RESOURCE MANAGEMENT; PRESSURES ON RESOURCE; DEFINING RESOURCE; TRAINING AND DEVELOPING PEOPLE; CONTINGENCY PLANNING; RESTRUCTURING; TRAINING AND PERSONAL DEVELOPMENT 327 $aSUCCESSION PLANNINGDEALING WITH PEOPLE; THE WORKING ENVIRONMENT; MANAGING SYSTEMS; TECHNICAL PERFORMANCE; OPERATIONAL PERFORMANCE; DIFFICULT PEOPLE; MOTIVATION; NO MOTIVATION MEANS TROUBLE IS BREWING; PERFORMANCE MEASUREMENT; MANAGEMENT OF PEOPLE; Chapter 7: TECHNOLOGY IN OPERATIONS; TIMING AND RESOURCING; LOSS OF KEY PERSONNEL; MANAGING THE OPERATIONS FUNCTION THROUGH THE PROJECT; POST-IMPLEMENTATION; TECHNOLOGY AND THE FUTURE; Chapter 8: PROCEDURAL DOCUMENTATION - CAPTURING THE KNOWLEDGE BASE; THE HISTORICAL PERSPECTIVE; THE BENEFITS OF GOOD DOCUMENTATION 327 $aWHAT IS GOOD PROCEDURAL DOCUMENTATION?IN-HOUSE OR OUTSOURCE?; 1 Skill; 2 Time; 3 Cost; MAINTAINING, CONTROLLING AND DISTRIBUTING THE DOCUMENTATION; Chapter 9: CLIENT MANAGEMENT; CUSTOMER RELATIONSHIPS; THE APPROACH TO CUSTOMER RELATIONSHIPS AND THE 'CLIENT CULTURE'; KNOW YOUR CLIENT; General guide to account opening and customer identification; MONEY LAUNDERING; DEFINING THE SERVICE AND ESTABLISHING RELATIONSHIPS; What is considered as client service?; ESTABLISHING RELATIONSHIPS; THE MANAGER'S ROLE IN RELATIONSHIP MANAGEMENT; STRUCTURE OF THE OPERATIONS FUNCTION; RESPONSIBILITY 327 $aMEASURING SERVICE LEVELS 330 $aIn the fast changing business and financial markets, the role of operations manager is crucially important to any organisation. As automated processes increase and settlement cycles shorten, the demands on operations managers to embrace change and to become cost effective contributors to the bottom line increases. This book follows on from Fundamentals of Global Operations Management, 2e (0470026537). Author David Loader explores the challenges of being a good supervisor and manager in an environment of constant change, variable workloads and pressure to deliver quality services c 410 0$aSecurities Institute 606 $aProduction management 606 $aIndustrial management 615 0$aProduction management. 615 0$aIndustrial management. 676 $a658.5 686 $a336.1$2njb/09 686 $a658.5$2njb/09 700 $aLoader$b David$01598045 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9911020133003321 996 $aAdvanced operations management$94417115 997 $aUNINA