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010   $a9786611841041
010   $a9781119209294
010   $a1119209293
010   $a9781281841049
010   $a1281841048
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010   $a0470772735
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035   $a(EBL)366749
035   $a(OCoLC)277070344
035   $a(SSID)ssj0000158962
035   $a(PQKBManifestationID)11151736
035   $a(PQKBTitleCode)TC0000158962
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100   $a20080118d2008      uy         0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aFrom products to services $einsight and experience from companies which have embraced the service economy /$fLaurie Young
210   $aChichester, England ;$aHoboken, NJ $cJohn Wiley & Sons$dc2008
215   $a1 online resource (365 p.)
300   $aDescription based upon print version of record.
311 08$a9780470026687 
311 08$a0470026685 
320   $aIncludes bibliographical references and index.
327   $aFrom Products to Services; Contents; Foreword; 1: Why product companies consider service business; 2: Clarifying the strategic intent of the service business; 3: The degree of change needed to set up a service business; 4: First base: gaining a clear perspective of service markets; 5: Creating the services to be sold in the new market; 6: Altering the operations of a product company to provide services; 7: Selling services; 8: Marketing services instead of products; 9: Positioning a product brand in a service market; 10: In conclusion; References; Index
330   $aDuring the last thirty years, a wide range of product companies throughout the Western economies have considered moving into or setting up service businesses. Some have rejected the idea after careful consideration, some have wandered into competitive services without any real idea of what is involved and others have deliberately executed a carefully considered strategic manoeuvre. Included in this debate are some of the most famous business names in the western world: Unisys, Ericsson, Michelin, Nokia and HP. For IBM it was Lou Gerstener's 'big bet'; at GE it was one of former CEO Jack Welch'
606   $aCustomer services
606   $aNew products
606   $aService industries
615  0$aCustomer services.
615  0$aNew products.
615  0$aService industries.
676   $a658.8
686   $a85.10$2bcl
700   $aYoung$b Laurie$f1955-$01615770
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9911019594703321
996   $aFrom products to services$94419283
997   $aUNINA