LEADER 04686nam 22005173 450 001 9911007233703321 005 20221018084616.0 010 $a9781523147267 010 $a1523147261 010 $a9781572784314 010 $a1572784318 035 $a(CKB)5690000000016753 035 $a(MiAaPQ)EBC7049391 035 $a(Au-PeEL)EBL7049391 035 $a(OCoLC)1340959364 035 $a(NjHacI)995690000000016753 035 $a(EXLCZ)995690000000016753 100 $a20221018d2022 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aImproving Utilities with Systems Thinking 205 $a1st ed. 210 1$aChicago :$cWater Environment Federation,$d2022. 210 4$dİ2022. 215 $a1 online resource (138 pages) 311 08$a9781572784291 311 08$a1572784296 320 $aIncludes bibliographical references and index. 327 $aFront Cover -- Copyright -- About WEF -- About IWAP -- Contents -- Introduction of Authors -- Foreword-Barry Liner -- Prologue: From Smart to Wise-A Wake-Up Call -- Guide to the Reader -- Introducing the Document -- The Topic -- The Intended Reader -- Key Messages -- Executive Summary -- 1. The UAIM Framework Experiences -- 2. Water Intrapreneurs For Successful Enterprises-A Vision -- 2.1 Urban Water Challenges-Globally and Regionally -- 2.1.1 Nature and Water -- 2.1.2 Climate Change -- 2.1.3 Sustainability Goals -- 2.1.4 The WISE Approach -- 2.2 Qualities of a Wise Utility -- 2.3 The Role of Systems Thinking -- 2.4 The WISE Framework -- 3. Value Creation -- 3.1 Value Creation-Business Processes -- 3.2 Value Creation-People -- 3.3 Value Creation-Technology -- 3.4 Integration-The Core of Systems Thinking -- 4. External Impact -- 4.1 The Outcome -- 4.2 Safeguarding Future Water Supply -- 4.2.1 Water Reuse -- 4.2.2 Influencing Customer Behavior -- 4.2.3 Tariffs and the Value of Water -- 4.3 External Impact -- 4.4 Adaptation to Human Society and Environment -- 5. Organizational Learning And Change Management -- 5.1 Addressing the Challenge of External Adaptation -- 5.2 Organizational Culture -- 5.3 Understanding How Humans Make Decisions -- 5.4 Understanding How Organizations Make Decisions-Organizational Culture -- 5.5 A Continuously Learning Organization-A Path to Wisdom -- 5.6 Dealing with Wicked Problems -- 6. UAIM Results-Models and Methods -- 6.1 The UAIM Effort Toward WISE -- 6.2 UAIM Results-Business Processes -- 6.2.1 Business Process Maturity Model -- 6.2.2 Illustration of Continuous Improvement -- 6.3 UAIM Results in the "People Topics" -- 6.3.1 Workforce and Organizational Culture -- 6.3.2 Change Management -- 7. Transition from UAIM to WEF/WISE -- 7.1 Technology in the Smart Utility Era. 327 $a7.2 Integrating All Aspects of Value Creation and Change Management -- 7.3 A Project Becomes a Movement -- 7.4 Next Steps -- 8. Leap-Leaders for Emerging Applied Practices -- 8.1 The Purpose of LEAP -- 8.2 Why Join LEAP -- Abbreviations -- Acknowledgments -- References -- Index -- Endnotes. 330 $aThis book is a tool for utility leaders to better understand how groups can work together to ensure better performance; value to the organization, community, and environment; coherence; and well-being of the utility through the application of systems thinking and a methodology for improvement. The authors examined the management of water sector utilities from a "systems thinking," or holistic, point of view, starting with the complete system, then defining the components, considering the interactions between them, measuring key variables of value creation and impact, making adjustments, and learning. The overall goal is to establish a knowledge-based roadmap for improvement, including practical methodologies based on science and grounded in the real needs of water sector utilities. A systems approach acknowledges that an integrated system has qualities that the sum of the individual components cannot explain. It is by a holistic view that the system can be learning and developing in a more sustainable way so that a much broader value can be created-both monetary value and better organizational performance. 517 $aImproving Utilities with Systems Thinking 606 $aPublic utilities$xManagement 615 0$aPublic utilities$xManagement. 676 $a363.068 700 $aFederation$b Water Environment$01821933 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9911007233703321 996 $aImproving Utilities with Systems Thinking$94389998 997 $aUNINA