LEADER 05572nam 2200745Ia 450 001 9911004820903321 005 20200520144314.0 010 $a9786612381683 010 $a9781282381681 010 $a1282381687 010 $a9780123751119 010 $a012375111X 035 $a(CKB)2550000000002838 035 $a(EBL)477370 035 $a(OCoLC)502269680 035 $a(SSID)ssj0000339400 035 $a(PQKBManifestationID)11231934 035 $a(PQKBTitleCode)TC0000339400 035 $a(PQKBWorkID)10323759 035 $a(PQKB)11688943 035 $a(MiAaPQ)EBC477370 035 $a(CaSebORM)9780123751102 035 $a(OCoLC)795224969 035 $a(OCoLC)ocn795224969 035 $a(EXLCZ)992550000000002838 100 $a20091104d2009 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aIT manager's handbook /$fBill Holtsnider, Brian D. Jaffe 205 $aBusiness ed. 210 $aAmsterdam ;$aBoston $cMorgan Kaufmann Publishers/Elsevier$d2009 215 $a1 online resource (391 p.) 300 $aDescription based upon print version of record. 311 08$a9780123751102 311 08$a0123751101 320 $aIncludes bibliographical references and index. 327 $aFront Cover; IT Manager's Handbook; Copyright Page; Dedication; About the Authors; Brief Table of Contents; Complete Table of Contents; Preface; What Is New and Different in the Business Edition; The Structure of This Book; Chapter-by-Chapter Summaries; Note on URLs and Web Resources; Acknowledgments; Chapter 1: The Role of an IT Manager; 1.1 Just What Does an IT Manager Do?; Why All That Change and Flexibility Is Good; Why All That Change and Flexibility Is Bad; 1.2 Managers in General; Definition of a Manager; Styles of Management; Command and Control; Collaboration 327 $aWhat Kind of Manager Will You Be?Pros and Cons of Being a Manager: Reasons to Become a Manager, and Reasons Not to Become One; The Hidden Work of Management; Management Is Sometimes Hard to See; Good and Bad Management Often Look Alike-For a While; Resentment toward Management; Babysitting versus Managing; Politics; Managing in Four Directions; 1.3 The Strategic Value of the IT Department; Application Development versus Technical Operations; Application Development; Technical Operations; IT Department Goals; The Value of IT Managers; 1.4 Developing an IT Strategy 327 $aDetermine Who Your Team Members AreDetermine How Important Technology Is to Your Organization; Determine Who Your Customers Are and What Their Needs Are; Keep Your Department Central to the Company's Operations; 1.5 Starting Your New Job; The First Day; Meeting the Staff; A Few Ideas for What to Say to Break the Ice; Some Don'ts; One-on-One Meetings; What to Say to Those Who Wanted Your Job and Didn't Get It; Establish a Relationship with Your Manager and Your Peers; Learning the Landscape: Key Users and Key Applications; Find the Key Meetings 327 $aBe Realistic about Timetables for Fixing Problems1.6 The First 100 Days; No Organization Is Perfect; Quietly Advertising What You Bring to the Table; Do Some Preliminary Research before You Start; Bring a Fresh Perspective; Ask and Listen; Projects in Progress and Projects on the Horizon; Is the Status Quo Good Enough?; People to Meet and Know; Quick Hello Meetings; HR (Human Resource) Issues; Soon, Later, and Tomorrow: When Should You Address Issues; Regardless of What Happens, Let Them Know You've Heard Them; Budgeting; Making Those First Decisions 327 $a1.7 Two IT Departments-What Happens if Your Company Merges with Another?Chapter 2: Managing Your IT Team; 2.1 Keeping Employees Focused; Establish Priorities; Communicate with Your Team; Make Sure the Team Understands the Overall Objective and Goals; Explain How You Envision Achieving the Goal; Encourage Questions and Input from Your Staff; Listen Carefully; Meet Regularly; Agile Meetings; Project Meetings; Company Mission, Vision, and Values; Be as Clear as Possible about Your Real Priorities; Avoid Burnout in Your Employees; Make Your Employees Aware of the Dangers of Burnout 327 $aOutline the Prices Employees Can Pay 330 $aIT Manager's Handbook: The Business Edition is a MUST-HAVE guide for the advancing technology professional who is looking to move up into a supervisory role, and is ideal for newly-promoted IT managers who needs to quickly understand their positions. It uses IT-related examples to discuss business topics and recognizes the ever-changing and growing demands of IT in today's world as well as how these demands impact those who work in the field. Specific attention is paid to the latest issues, including the challenges of dealing with a mobile and virtual workforce, managing Gen-X/Yers, 517 3 $aInformation technology manager's handbook 606 $aIndustrial management$xData processing 606 $aManagement information systems 606 $aInformation technology$xManagement 615 0$aIndustrial management$xData processing. 615 0$aManagement information systems. 615 0$aInformation technology$xManagement. 676 $a658.05 676 $a658.4038 676 $a658.4038 700 $aHoltsnider$b Bill$f1956-$01793485 701 $aJaffe$b Brian D$01793486 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9911004820903321 996 $aIT manager's handbook$94333326 997 $aUNINA