LEADER 05292nam 22004693 450 001 9910984651303321 005 20231025080228.0 010 $a9789815179484 010 $a9815179489 035 $a(CKB)28533760900041 035 $a(MiAaPQ)EBC30808805 035 $a(Au-PeEL)EBL30808805 035 $a(Exl-AI)30808805 035 $a(OCoLC)1406409738 035 $a(EXLCZ)9928533760900041 100 $a20231025d2023 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aTechnology Enterprise Business Models 205 $a1st ed. 210 1$aSharjah :$cBentham Science Publishers,$d2023. 210 4$dİ2025. 215 $a1 online resource (65 pages) 311 08$a9789815179491 327 $aCover -- Title -- Copyright -- End User License Agreement -- Contents -- Preface -- ACKNOWLEDGMENTS -- Acknowledgements -- Introduction to Technology-Service Management: Servitization, Frameworks, and Servitization Trends -- INTRODUCTION: THE CONCEPT OF SERVITIZATION -- BENEFITS OF SERVITIZATION -- IDENTIFYING THE NEED FOR SERVITIZATION: YANDEX'S PSS -- The Gap Model of Service Quality -- 1. Knowledge Gap -- 2. Policy Gap -- 3. Delivery Gap -- 4. Communication Gap -- 5. Customer Gap -- THE SERVQUAL MODEL -- TYPES OF SERVITIZATION -- Product Oriented PSS: Product-Related Service (PRS) and Product-Related Advice (PRA) -- Use Oriented PSS: Product Lease, Product Sharing / Renting, Product Pooling and Pay-Per-Service -- Result Oriented: Outsourcing and Functional Result -- CONCLUSION -- REFERENCES -- Technology-Service Business Innovations through the Pandemic Era -- INTRODUCTION -- SERVITIZATION: DIGITALIZATION AND SUSTAINABILITY TAKING OVER THE PANDEMIC -- HEALTH- AND MEDICINE-RELATED INNOVATIONS -- Telehealth: Virtual Platforms for Medical Consultations -- Automated Diagnosis Platforms and Applications -- Health Condition Tracking Software and Wearables -- SERVITIZING MANUFACTURING INDUSTRY -- SERVITIZATION TAKING THE NEXT STEP: CASES OF FITNESS, AND CLOTHING RETAIL INNOVATIONS -- Clothing Virtual Transformation Boom -- Virtual Workouts as the New Go-To Standard -- CONCLUSION -- REFERENCES -- Creating Customer-Oriented Online-Offline Business Models -- INTRODUCTION -- CUSTOMER EXPERIENCE: UNDERSTANDING THE IMPORTANCE -- SERVICE DESIGN: THE PRINCIPLES -- SERVICE DESIGN: PROCESS AND FRAMEWORKS -- Persona -- Service Blueprint -- CONCLUSION -- REFERENCES -- Technology-Service Convergence for Value Innovation and Social Welfare -- INTRODUCTION -- VALUE INNOVATION: UNDERSTANDING THE CONCEPT AND BACKGROUND. 327 $aVALUE INNOVATION: SHOWCASING ADVANTAGES THROUGH REAL-LIFE CASES -- VALUE INNOVATION: IMPLEMENTING -- HEALTHCARE VALUE AND SOCIAL INNOVATION: SOUTH KOREA'S CASE ON TRADITIONAL KOREAN MEDICINE VALUE INNOVATION -- CONCLUSION -- REFERENCES -- Exemplary Cases of Servitization for Overcoming Crisis -- INTRODUCTION -- Coupang: E-Commerce Services Pandemic Boom -- MY REAL TRIP: SHIFTING TRAVEL PLATFORMS FOCUS TO VIRTUAL & -- DOMESTIC ROUTES -- RIDI BOOKS: FORMING LONG-TERM CUSTOMER RELATIONSHIPS BASED ON PSS -- Subject Index. 330 $aIn the wake of the transformative global events since 2020, the economic landscape has undergone profound changes. Adapting to the new paradigms brought about by the pandemic requires innovative business models that seamlessly blend technology and offer hybrid online-offline services. This handbook is an essential guide for students and entrepreneurs navigating this evolving landscape. It equips readers with the knowledge and tools to create value and design effective online-offline business models that cater to the demands of the post-pandemic era. Key Themes: Technology-Service Management: Explore the concept of servitization, relevant frameworks, and the latest servitization trends that are reshaping industries. Business Innovations: Learn how businesses have leveraged technology and service-oriented approaches to thrive during and after the pandemic. Customer-Centric Models: Discover how to create business models that prioritize customer needs and preferences, effectively bridging the online and offline realms. Value Innovation: Explore how the convergence of technology and services drives value creation and contributes to social welfare. Real-World Examples: Gain insights from exemplary cases of servitization, illustrating how businesses have successfully overcome crisis situations. In an era defined by rapid change and uncertainty, this book empowers readers to harness the potential of technology-driven service models. Whether you're a student seeking to understand these shifts or an entrepreneur looking to adapt and innovate, this resource provides invaluable insights and practical guidance for the post-pandemic business landscape. 606 $aTechnological innovations$7Generated by AI 606 $aEntrepreneurship$7Generated by AI 615 0$aTechnological innovations 615 0$aEntrepreneurship 700 $aLee$b Joosung J$01793598 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910984651303321 996 $aTechnology Enterprise Business Models$94333540 997 $aUNINA