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200 00$aProblem solving /$fCambridge Educational (Firm)
210 3 $aNew York, N.Y. $c Infobase$d[2005], c2000
215   $a1 streaming video file (18 min.) $csd., col., digital file
225 1 $aBack to the Basics: A Five-Part Series on Business
225 1 $aHealth & Wellness Core Curriculum Video Library
225 1 $aThe Cambridge Educational Core Curriculum Video Libraries
327   $aProblem Solving as a Challenge (4:42) -- Role Playing (2:50) -- Dealing with Clients (3:52) -- Positive Attitude (4:33)
330   $aProblems are a natural part of the business world, so learning how to solve them efficiently is extremely important. This video demonstrates problem-solving skills for workers in wide range of occupations. Key elements of successful problem solving, such as staying focused, collecting all of the pertinent data, examining the situation from multiple perspectives, and knowing when to ask for assistance, are highlighted. In addition, role-play, active listening, and a positive attitude are offered as proactive measures to help reduce the frequency and severity of work-related problems.
410  0$aBack to the basics.
410  0$aCore curriculum video libraries (Cambridge educational (Firm))
410  0$aCore curriculum video library$pHealth and wellness.
606   $aCustomer services
606   $aEmployees$xTraining of
606   $aFiling systems
606   $aOffice management
606   $aOffice practice
606   $aSuccess in business
606   $aTraining
606   $aTypewriting
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615  0$aSuccess in business.
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