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101 0 $aeng
135   $aur|||||||||||
181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 00$aElectronic Engagement : $eA Guide for Public Sector Managers /$fPeter Chen
210  1$aCanberra :$cANU Press,$d2007.
215   $a1 online resource (1 p.)
330   $aOver the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers' expectations about service quality. This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders. An engaging, provocative and thorough survey of available technologies and potential applications, this is a 'must read' for policy and program practitioners who are considering options for electronic engagement.
606   $aLanguage Arts & Disciplines / Communication Studies$2bisacsh
606   $aLanguage arts
615  7$aLanguage Arts & Disciplines / Communication Studies
615  0$aLanguage arts.
700   $aChen$b Peter$055526
801  0$bScCtBLL
801  1$bScCtBLL
906   $aBOOK
912   $a9910976773103321
996   $aElectronic engagement$92091005
997   $aUNINA